Campus Front Office Manager

Coury Hospitality•Palo Alto, CA

2d•$82,000 - $82,000•Onsite

About The Position

Hotel Citrine, a Tribute Portfolio Hotel is a vibrant, design-forward Tribute Portfolio hotel in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, an energized Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it’s a place where thoughtful hospitality meets creative energy. Working here means joining a team that values conscious service, modern aesthetics, and guest experiences that are as purposeful as they are polished. At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. We are seeking an inspiring and service‑driven Campus Front Office Manager to lead the guest arrival experience across our exceptional property. Luxury Hospitality | Coury Hospitality | Silicon Valley, CA Two Hotels, One Vision for Guest‑Centered Excellence Hotel Citrine and AC Hotel Palo Alto come together with a shared commitment to intuitive, design‑forward hospitality and elevated guest service. At Hotel Citrine, guests are welcomed into vibrant, sustainability‑rooted experiences, thoughtfully curated gathering spaces, and a warm service culture that celebrates comfort and connection. Steps away, AC Hotel Palo Alto offers a refined blend of minimalist European style and seamless efficiency. Guests enjoy purposeful spaces, elevated amenities, and a service approach built around precision, attentiveness, and ease. Together, these sister properties create a unified hospitality ecosystem—one that values personalized service, fluid guest flow, and welcoming environments that support the needs of Silicon Valley’s diverse and dynamic community. This is the environment the Campus Front Desk Manager leads—two hotels, one campus, and a shared vision for guest‑centered excellence. The Role: Campus Front Office Manager – The Architect of First Impressions As our Campus Front Office Manager, you are the heartbeat of the guest journey—ensuring every arrival, every interaction, and every farewell reflects the standards of Coury Hospitality. You lead with confidence, communicate with clarity, and inspire your team to deliver elevated guest experiences with every encounter. Your leadership creates a lobby atmosphere that is warm, polished, and intuitively responsive. You coach, guide, and energize your team—modeling excellence in both service and professionalism.

Requirements

A passion for guest service and a commitment to creating exceptional hospitality experiences.
Professional appearance, communication, and leadership presence.
Supervisory experience with strong coaching and performance management skills.
Ability to remain calm and effective when guests are upset or under pressure.
Strong organizational, accounting, and multitasking skills.
Technical knowledge of front desk operations and systems.
Flexibility to adapt quickly to procedural or operational changes.
Knowledge of local markets, events, and guest needs (property‑specific).