Front Office Manager

Tetherow Resort•Bend, OR

1d•$28 - $30•Onsite

About The Position

Tetherow Resort is hiring for a Front Office Manager. Chosen in the 2025 Condé Nast Readers’ Choice Awards as the #1 Resort in the Pacific Northwest, at Tetherow we take pride in providing a beautiful environment with great benefits and perks, where our team members can learn, grow, and thrive. We are continually striving to energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we love to work together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Requirements

Progressive work experience in managing hospitality/resort front office operations
Successful management and leadership of front office teams
Strong leadership, interpersonal and relationship-building skills to work effectively with cross-functional teams
Passion for service excellence in the guest experience
Stellar communication skills
Excellent organizational skills, detail orientation, execution and follow-through
Strong computer skills and literacy, including Property Management Systems (PMS) or Hotel Operating Systems (HOS)
Proven ability to work well under time constraints, maintain confidentiality, and effectively handle and resolve problems or conflict situations
Professional appearance and pleasant demeanor
Self-starter with demonstrated ability to work well independently, as a leader, and in a task-oriented, team environment
Strong analytical skills and solid business acumen
Energetic and inspiring and love to have fun while you’re at work
Ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate

Responsibilities

Manage the successful day-to-day operations of the Front Office/Guest Services and Reservations teams/department
Ensure the effective scheduling and support of all Front Office team members to satisfy the needs of the resort, guests and members
Ensure all service standards are met to maintain consistent levels of excellence and guest satisfaction
Meet assigned departmental budgets and manage revenue generation, expense and labor management for Guest Services
Provide regular guidance and direction to team members, leading employees to meet expectations for productivity, quality and goal accomplishment
Provide constructive feedback and opportunities for growth to team members on a consistent basis
Have responsibility for managing guest reviews with tact and courtesy and for the effective resolution of hotel/vacation rental home related guest challenges
Be proficient in the PMS and other systems used in the department, assisting with the input of reservations, ensuring adequate room space and consistently meeting customer needs
Manage the career progression, learning and development of team members and manage recruitment and retention efforts