Front Office Manager

Vail Resorts • Keystone, CO

1d • $68,000 - $77,127 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Requirements

• Minimum of 3 years of Front Office, guest service, or hospitality leadership experience at a property of similar size and service level — Required
• Previous supervisory or management experience within hospitality operations — Required
• Valid U.S. Driver’s License with clean driving record and ability to pass a Vail Resorts Motor Vehicle Record (MVR) check — Required
• Ability to lift and carry up to 50 pounds — Required
• Ability to stand and walk for extended periods of time — Required
• Availability to work weekends, holidays, and evenings based on business needs — Required
• Strong communication, organizational, leadership, and problem-solving skills — Required
• Ability to multitask and perform effectively in a fast-paced hospitality environment —Required

Nice To Haves

• Experience working within short-term rental or resort lodging environments — Preferred

Responsibilities

• Maintain high standards of guest service and operational excellence in alignment with Vail Resort’s Brand Standards and executive direction.
• Provide daily leadership, support, and operational oversight of the Front Office team.
• Oversee Front Office operations to ensure efficient workflow, exceptional guest experience, and adherence to departmental procedures.
• Coordinate, lead, and/or contribute to required meetings to required meetings, including departmental and operational meetings.
• Set and uphold professional standards for the team through accountability, coaching, and leadership presence.
• Analyze daily lodging financials, labor reports, and operational performance to ensure alignment with departmental budgets and staffing goals.
• Ensure timely and accurate payroll administration and compliance with company policies.
• Create and manage departmental schedules based on occupancy levels, business demands, and labor expectations.
• Communicate effectively and escalate operational or guest concerns to upper management in a timely manner.
• Respond promptly and professionally to guest issues, implementing corrective action to ensure guest satisfaction and service recovery.
• Support emergency response and security procedures in accordance with company policies and established emergency plans.
• Foster effective communication between Executive Committee members, department leaders, and line-level team members.
• Assist with additional operational responsibilities and special projects as assigned by upper management.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed