Campus Front Office Manager

Coury Hospitality • Palo Alto, CA

17h • Onsite

About The Position

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! We are seeking an inspiring and service‑driven Campus Front Office Manager to lead the guest arrival experience across our exceptional property. Luxury Hospitality | Coury Hospitality | Silicon Valley, CA Two Hotels, One Vision for Guest‑Centered Excellence Hotel Citrine and AC Hotel Palo Alto come together with a shared commitment to intuitive, design‑forward hospitality and elevated guest service. At Hotel Citrine, guests are welcomed into vibrant, sustainability‑rooted experiences, thoughtfully curated gathering spaces, and a warm service culture that celebrates comfort and connection. Steps away, AC Hotel Palo Alto offers a refined blend of minimalist European style and seamless efficiency. Guests enjoy purposeful spaces, elevated amenities, and a service approach built around precision, attentiveness, and ease. Together, these sister properties create a unified hospitality ecosystem—one that values personalized service, fluid guest flow, and welcoming environments that support the needs of Silicon Valley’s diverse and dynamic community. This is the environment the Campus Front Desk Manager leads—two hotels, one campus, and a shared vision for guest‑centered excellence. The Role: Campus Front Office Manager – The Architect of First Impressions As our Campus Front Office Manager, you are the heartbeat of the guest journey—ensuring every arrival, every interaction, and every farewell reflects the standards of Coury Hospitality. You lead with confidence, communicate with clarity, and inspire your team to deliver elevated guest experiences with every encounter. Your leadership creates a lobby atmosphere that is warm, polished, and intuitively responsive. You coach, guide, and energize your team—modeling excellence in both service and professionalism.

Requirements

• A passion for guest service and a commitment to creating exceptional hospitality experiences.
• Professional appearance, communication, and leadership presence.
• Supervisory experience with strong coaching and performance management skills.
• Ability to remain calm and effective when guests are upset or under pressure.
• Strong organizational, accounting, and multitasking skills.
• Technical knowledge of front desk operations and systems.
• Flexibility to adapt quickly to procedural or operational changes.
• Knowledge of local markets, events, and guest needs (property‑specific).

Responsibilities

• Recruit, select, and retain a high‑quality Front Office team.
• Lead daily front office operations ensuring professional guest service.
• Train and coach Associates to deliver warm, efficient guest interactions.
• Implement upselling strategies to enhance guest experiences.
• Maintain knowledge of hotel services and local events.
• Lead by example, demonstrating exceptional service recovery.
• Audit front office work and ensure adherence to standards.
• Collaborate with the General Manager on lobby presentation.
• Handle guest complaints and resolution cases.
• Maintain key control and safety protocols.
• Provide weekly schedules and perform Front Desk duties as needed.

Benefits

• A leadership role at a property where guest experience is paramount.
• A supportive environment where your ideas, service style, and leadership approach matter.
• Career growth opportunities within Coury Hospitality’s expanding portfolio.
• Comprehensive benefits and competitive compensation.
• A company culture built on individuality, excellence, and purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed