SH Campus Experience Director

The Bridge Church•Spring Hill, TN

1d•Onsite

About The Position

The Campus Experience Director will be responsible for leading and developing our Spring Hill Connections Team, as well as leading the charge in creating a welcome environment on campus during the week. This role will require someone who is great at assimilating people from being part of a crowd to being part of our core and will lead teams of volunteers to create a culture of intentional hospitality, ensuring that guests can experience a tangible expression of the Gospel within their first few minutes of stepping on the campus.

Requirements

Fulfill the membership requirements of The Bridge
Ability to see and articulate the leadership behaviors of The Bridge
Ability to thrive in a fast-paced work environment
Strong relational capacity that others want to work with and great communication skills
Excellent organizational leader, with a driven personality that thrives in high-pressure situations
Possess an outgoing personality and a heart for hospitality
Commitment to a relentlessly positive, solutions-oriented, “set the temperature” posture

Responsibilities

Oversee and care for Connection Team volunteers: Greeters, Hosts, Parking team, Communion/Offering team, Coffee team, First Time Guest Tent team, and Resource Area.
Be the point person for all Sunday services for the Connection Team and ensure all areas are fully staffed and that we are creating environments for people to fully experience the welcome home of Jesus.
Oversee baptism logistics and flow process, including scheduling volunteers and staff, coordinating with facilities staff, ordering of supplies, and setup and teardown of lobby, bathrooms, and auditorium.
Invest in the Connections Teams by raising up leaders, coaches and volunteer staff in each area. Including offering trainings and leadership development for our volunteers.
Oversee volunteer scheduling and become an expert at CCB.
Own Volunteer Central on Sunday mornings, ensuring the environment is clean and stocked with volunteer food/drinks.
Own the lobby, ensuring a clean and organized environment on Sundays.
Own the Resource Corner, ensuring it remains stocked and organized, and working with the Creative team to reorder supplies as needed/desired.
Responsible for weekly communication to volunteers to ensure they are equipped for Sundays.
Recruit, train, and onboard volunteers to the Connections Team.
Lead Sunday morning connection team huddles to cast vision, inspire and pray into Sunday morning services.
Purchase Sunday supplies and make sure they’re stocked in the warehouse.
Oversee weekday Resource Team to ensure the following are ready for Sunday: communion trays, seatbacks, first time guest bags, resource area, restock coffee carts and vestibules etc.
Always work to “make things better” in your area (e.g. improve assimilation, on-boarding and training processes of new volunteers, etc.)
Oversee the 1pm service “FunPM” team.
Oversee the experience of the campus during the week to make sure that all spaces are equipped to host the variety of gatherings during the week, including setup/reset of tech, materials, and hospitality needs for Open House.
Proactively collaborate with teams hosting larger events throughout the year to lend Connections resourcing where needed (volunteers, hospitality best practices, etc.). Does not necessarily entail attendance at all events.
Oversee assimilation for the adults of our church - the Open House environment and ministry next steps - from first time guests to people looking to plug in serving. Managing the CCB queue for all assimilation and working with the staff to respond in a timely manner.
Create an effective package delivery/reception process that is clear to both staff and delivery drivers.
Work with Campus Pastor to design, create, staff (volunteer) and maintain an effective weekday reception area for visitors and package delivery.
Partnering with the Campus Pastor for other duties as assigned.