Campus Director

Embry-Riddle Aeronautical University

7d • Hybrid

About The Position

The Campus Director (CD) is responsible for the overall operation and leadership of one or more Worldwide Campus locations, including Aviano, Vicenza, and Incirlik. This role provides strategic and day-to-day oversight of academic advising, student services, administrative operations, budgeting, human resources, and outreach initiatives. Reporting to the Associate Executive Director of Campus Operations, the Campus Director works closely with Worldwide Directors of Enrollment Development to support enrollment goals and manage the full student lifecycle from prospect to graduation. The Campus Director ensures exceptional student support services, operational efficiency, regulatory compliance, and a strong campus presence within the local military and civilian communities. This role may supervise an Associate Campus Director and/or Administrative Assistant and is responsible for fostering a high-performing, student-centered environment.

Requirements

• Bachelor’s degree required (field of study may vary)
• 1–3 years of relevant professional experience required
• Strong leadership and ability to work independently in a multi-location or geographically dispersed environment
• Ability to work effectively with students, staff, and faculty in both in-person and remote settings
• Excellent verbal and written communication skills
• Strong organizational and time management skills with attention to detail
• Ability to remain professional and composed in high-pressure environments
• Strong analytical and problem-solving skills
• Ability to interpret and use data to support decision-making
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access (preferred)
• Ability to learn and use institutional systems and reporting tools
• Must be able to manage competing priorities in a fast-paced academic environment
• Strong commitment to student success, retention, and service excellence

Nice To Haves

• Master’s degree preferred
• Experience in management and supervision strongly preferred
• Experience in higher education administration, student services, marketing, and/or customer service preferred

Responsibilities

• Provide academic advising by maintaining thorough knowledge of university policies, procedures, and academic programs
• Support students with degree planning, course selection, registration, and completion timelines
• Monitor student progress and provide proactive enrollment and retention guidance
• Refer students to appropriate university resources such as Financial Services, VA support, Admissions, and the bookstore
• Enforce university policies while maintaining strict confidentiality of student records
• Proactively engage students according to campus communication plans to support retention and success
• Process academic requests including waivers, program changes, catalog updates, withdrawals, and graduation applications
• Maintain accurate student records, conduct evaluations, and monitor academic and financial standing
• Communicate with students regularly through email, phone, and in-person interactions
• Promote scholarships, honor societies, alumni opportunities, and career services
• Respond to student inquiries and resolve issues in a timely and professional manner
• Maintain accurate student and campus data in institutional systems and generate reports as needed
• Monitor enrollment activity, registrations, payments, and at-risk student indicators
• Ensure student and campus records are complete, accurate, and audit-ready
• Support campus budget management, financial reconciliation, travel expenses, and purchasing compliance
• Safeguard university assets and ensure adherence to financial and operational policies
• Ensure classrooms and instructional spaces are properly maintained and ready for use, including instructional technology systems
• Maintain appropriate campus coverage during instructional periods, adjusting office hours as needed
• Support outreach and marketing budget planning and execution
• If applicable, recruit, hire, supervise, and evaluate staff in accordance with HR policies
• Provide ongoing performance feedback and support staff development
• Represent the university at college fairs, military briefings, and community outreach events
• Develop and maintain strong relationships with Education Services Officers (ESOs), military units, and community partners
• Coordinate mobile office hours and unit-level briefings to support student access and recruitment
• Promote university programs and services to prospective and current students
• Serve as a professional representative of the university in all interactions
• Participate in required training programs, including onboarding and annual compliance training
• Attend university meetings, workshops, town halls, and professional development sessions
• Use institutional tools and systems effectively to support campus operations
• Provide feedback to improve training and operational processes
• Engage in continuous professional development to support campus leadership effectiveness
• Partner with HR and Campus Operations on hiring, onboarding, and staff training
• Conduct performance evaluations and provide ongoing coaching and feedback
• Support employee development through mentoring and growth opportunities
• Oversee campus budget and financial management responsibilities for assigned locations and staff

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• ERAU contributes an annual 6% gift of your base salary to your retirement plan
• ERAU offers a 4% matching contribution to your retirement plan, with no vesting period
• 18 days of personal leave in your first year
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager