Campus Director-LA

Bertelsmann•Tampa, FL

2d•$76,000 - $80,000•Onsite

About The Position

The Campus Director leads the assigned campus’s operational effectiveness, growth, and day-to-day operations. Under the guidance of the Associate Vice President or designee, the role supports recruitment and admissions initiatives and leads student services to improve the candidate and student experience, retention, and graduation success. The Director oversees local campus activities and may manage onsite IT, facilities, and other support roles within a matrix organization that includes Admissions and Financial Aid staff. The role provides leadership for recruitment, admissions, advising, accessibility and international student services, tutoring, military and veterans affairs, orientation, commencement, community activities, and student issue resolution. The Director supports students from admission through transfer assessment, registration, enrollment, and degree completion, and serves as an advisor to campus students. The position also works with academic and administrative colleagues, other institutions, and the local community. This is an annualized exempt position with a salary range of $76,000–$80,000. The primary work location is the LA Campus at 1000 S Fremont Ave, Building A7, Alhambra, California. Standard office hours apply, with required evening and weekend hours for events and campus operations and occasional travel. Employment is contingent on successful completion of a background check.

Requirements

Master’s degree in Education, Counseling, Management, or a related field, or an equivalent combination of education and professional experience.
Five years of progressively responsible higher education or closely related professional experience; graduate or professional education experience is preferred.
Experience supervising professional staff.
Demonstrated success leading teams of diverse employees and fostering a climate that values and embraces human diversity.
Proficiency with Microsoft Office applications, especially Word and Excel, and CARS, CX integrated database, or equivalent databases.
Supervision skills, advanced advising skills, effective organization, written and oral communication skills, and substantial teaching and advising skills.
Ability to communicate effectively in writing and verbally with diverse students, faculty, and community members.
Cultural diversity sensitivity and ability to interact effectively with people of all ages and diverse backgrounds.
Ability to multitask and demonstrate strong interpersonal and cross-cultural communication skills and multicultural and international competence.
Ability to organize and plan work, complete tasks accurately, and meet deadlines.
Ability to work effectively as a team player and to manage multiple tasks while maintaining composure under high-stress conditions.
Ability to exercise discretion and tact, maintain confidentiality, and demonstrate accuracy and attention to detail.
Applicants must be authorized to work in the United States on a full-time basis.
Successful completion of a background check is required.

Nice To Haves

Experience in graduate or professional education.

Responsibilities

Oversee the operational effectiveness, growth, and successful day-to-day operation of the assigned campus, including leadership and management of IT and facilities.
Lead the development and management of programs and services supporting student recruitment, enrollment, retention, and graduation.
Facilitate students’ transition from admission through transfer assessment, registration, course enrollment, and course or degree completion.
Lead delivery of academic and student support services, including advising, accessibility services, international student advising, tutoring, military and veterans affairs, orientation, commencement, and student issue resolution.
Advise campus students and monitor academic progress through outreach, advising meetings, and monitoring attendance, non-financially-cleared, and non-registered lists.
Assist students with registration, study plans, degree audits, transfer evaluation, advancement to candidacy, tuition payments, and financial aid resources.
Develop, implement, and monitor proactive and appreciative advising practices to support student success.
Implement the Net Promoter Score action plan with the campus community to improve student success, retention, persistence, graduation, and student satisfaction.
Resolve student issues and concerns; may serve as the student services liaison to the Student Evaluation and Review Committee and implement student conduct procedures.
Lead a customer-centered service environment that delivers high-quality and timely support to students.
Assist program directors and faculty with improving program operating processes, procedures, and protocols while maintaining academic standards.
Ensure human resources policies and procedures are followed in compliance with federal and state regulations, university policies, and collective bargaining agreements.
Perform other related duties as assigned or directed.
Supervise direct reports including advisors, IT/facilities coordination, campus resource coordination, security, student assistants, and other campus support roles.
Manage matrix relationships with Admissions and Financial Aid staff and consult with and support library staff.
Work required evening and weekend hours to support events and campus operations and travel occasionally for events and campus needs.