Campus Coordinator at Local Homeless Shelter

Goodwill of Colorado•Colorado Springs, CO

About The Position

The Campus Coordinator fosters a calm, relational, and well-managed environment where guests’ dignity is protected, expectations are clear, and forward movement is encouraged. The role balances compassionate engagement with accountability, helping ensure guests experience care, respect, and structure in every interaction. Coordinators rotate among operational assignments including the Welcome Center, shelter and day center operations, campus patrol and guest engagement, and camera monitoring and documentation. The position requires emotional steadiness, sound decision-making, disciplined execution, and the ability to apply trauma-informed care principles in a dynamic 24/7 campus environment. Campus Coordinators are expected to respond to complex situations professionally, calmly, and consistently while supporting the campus mission and culture.

Requirements

High school diploma or GED.
Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
Emotional steadiness, strong decision-making, and disciplined execution.
Ability to apply trauma-informed care principles in a dynamic 24/7 environment and navigate complex situations with professionalism, composure, and consistency.
Candidates who identify as being in recovery must demonstrate a minimum of two years of continuous sobriety.

Nice To Haves

Associate degree.
Experience working in a Christian recovery, addiction recovery, or faith-based human services environment.
Previous experience in shelter services, recovery programs, behavioral health, hospitality, law enforcement, crisis response, or other mission-driven care environments.
CPR and First Aid certification, or ability to obtain certification within a specified timeframe.

Responsibilities

Conduct guest intake and maintain accurate records.
Manage shelter assignments and guest movement throughout the campus.
Complete shift reports and operational documentation.
Monitor security cameras and campus systems as assigned.
Submit maintenance and IT work orders when needed.
Ensure documentation is objective, accurate, and professionally completed.
Maintain operational excellence that supports mission effectiveness and builds trust.
Encourage and support guests while promoting accountability and personal responsibility.
Reinforce expectations with clarity, consistency, and respect.
Provide prayer and spiritual support when requested.
Facilitate timely referrals and warm handoffs to Program staff when appropriate.
Support volunteers in their service and engagement with guests.
Attend required meetings and regularly review SRM communications and email updates.
Welcome guests with professionalism, warmth, and clear communication; explain expectations during intake and reinforce them throughout the shift.
Maintain a visible, approachable, and consistent presence in assigned areas, modeling a calm demeanor, Christ-centered character, and respectful interactions.
Uphold campus, shelter, and program standards and address concerns proactively to help prevent escalation and maintain safety.
Establish and maintain healthy professional boundaries.
Implement guest removal procedures when necessary and promptly notify the Shift Lead.
Respond appropriately to behavioral concerns and report significant incidents to the Shift Lead.
Complete accurate and timely incident reports and required documentation.
Conduct regular safety and security rounds throughout the campus.
Avoid unsafe physical intervention and follow established safety protocols.
Apply trauma-informed care principles when enforcing standards and addressing behavioral concerns.
Demonstrate emotional regulation, sound judgment, and professionalism under pressure.
Perform additional duties as assigned; responsibilities may be modified, added, or removed at management’s discretion.