Campground Attendant - Ironhorse RV Resort!

Leisure Hotels & Resorts • Elko, NV

2d

About The Position

The Campground Attendant is the first point of contact for guests at Ironhorse RV Park and helps provide a welcoming, efficient, and professional experience from arrival through departure. Under the direction of the Park Manager, the position handles front desk operations, including reservations, check-in and check-out, guest communications, and site assignments. The role resembles a hotel Guest Services Agent position and combines a hospitality-first approach with basic administrative skills.

The attendant also communicates and enforces park policies, performs office duties, and supports property readiness. As needed, the role includes property walkthroughs, reporting maintenance or grounds concerns, and assisting with light housekeeping or grounds tasks during slower periods or as directed by management.

Leisure Hotels & Resorts describes its culture as grounded in honesty, transparency, fiscal responsibility, and talent management, and seeks team members who enjoy working with people, want to grow with the company, and create distinctive guest experiences.

Requirements

• Strong customer service skills and the ability to remain calm, professional, and solution-oriented under pressure.
• Clear verbal and written communication skills and confidence interacting with a diverse guest population.
• Basic computer literacy and comfort learning and using a property management or reservation system.
• Ability to handle cash transactions accurately and maintain accountability for a cash drawer.
• Reliability and punctuality, with the ability to work a flexible schedule including evenings, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• Prior experience in hotel front desk, guest services, or hospitality operations, such as Guest Services Agent, front office, or reservations work.
• Familiarity with RV park operations, campground management software, or similar property management systems.
• Bilingual English/Spanish skills.

Responsibilities

• Greet incoming guests professionally and serve as their primary point of contact during their stay.
• Complete check-in and check-out procedures, including site assignments, fee collection, and documentation.
• Manage reservations in the property management system, including bookings, modifications, and cancellations.
• Respond to guest questions by phone, email, and in person about availability, rates, amenities, and local information.
• Issue and reconcile the daily cash drawer and process payments using accepted methods.
• Maintain accurate guest records and reservation data in the property management system.
• Communicate and enforce park policies, quiet hours, and site-use guidelines respectfully and professionally.
• Monitor arrivals and verify that site assignments match reservation needs, such as RV length, hookups, and pet policy.
• Report unresolved guest conduct issues and policy violations to the Park Manager.
• Perform office tasks such as filing, data entry, printing, and daily shift reporting.
• Keep the front desk and lobby clean, organized, and professional.
• Complete shift checklists and hand-off communications to support continuity between shifts.
• Assist with daily occupancy summaries and other basic operational reports as directed.
• Conduct periodic property walkthroughs to check cleanliness, order, and guest readiness.
• Report maintenance concerns, equipment malfunctions, and grounds issues to the appropriate department.
• Assist with light housekeeping or grounds tasks during low-traffic periods or as directed by management.

Benefits

• 401(k) plan with employer match for eligible employees age 21 and older, available after 90 days of employment.
• Health insurance for eligible full-time employees; part-time employees may qualify after one year of service if averaging at least 30 hours per week.
• Paid time off starting on the first day of employment.
• Employer-paid life insurance coverage up to $10,000, depending on employee class.
• Voluntary additional life insurance for full-time employees.
• Voluntary short-term and long-term disability coverage for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED