Camp Operations Director

Crossroads YMCA•Crown Point, IN

About The Position

Camp Triangle Hills is seeking a hands-on Camp Operations Director to lead the development and daily operations of a year-round camp and retreat center serving youth, families, schools, businesses, and community groups. The Director oversees summer day camp, year-round programming, retreats, rentals, private events, staff development, facility readiness, and financial performance. The role combines outdoor experiences with business and operational leadership, and includes expanding community partnerships, creating new experiences, increasing participation, and maximizing the property's year-round potential. The Director leads camp programs and guest experiences from initial inquiry and registration through arrival, participation, and follow-up. As the designated Challenge Course Manager, the Director oversees climbing, high ropes, zip lines, low ropes, and other adventure-based activities. The position also leads outreach and business growth, recruits and develops staff, manages the annual operating budget with Association leadership, monitors operational and financial performance, contributes to strategic planning, and maintains safe, attractive, and event-ready facilities and grounds. This is not a traditional office-based Director position. The role balances strategic planning and business management with a visible, active presence on the property, supporting staff, solving problems, and connecting with guests. Work takes place in a camp and retreat environment that combines office responsibilities with oversight of programs, facilities, and outdoor spaces.

Requirements

Bachelor's degree in a related field required.
Three or more years of management experience.
Proven ability to manage diverse operations, including staff supervision, budget development, marketing, and program management.
Must obtain and maintain all required site-specific challenge course training and competencies within 12 months.
Strong leadership, relationship-building, financial management, program oversight, and staff development skills.
Ability to build positive relationships and communicate effectively with people from diverse backgrounds and communities.
Commitment to YMCA values, safety, and delivering exceptional experiences.
Ability to work in a camp and retreat environment combining office responsibilities with active oversight of programs, facilities, and outdoor spaces.
Ability to lift up to 50 pounds and remain on one's feet for extended periods.
Ability to sit, stand, walk, bend, and stoop as needed.
Comfort using computers, phones, and smart devices for administrative responsibilities and communication.
Visual, auditory, and verbal ability to communicate effectively with staff, guests, and community partners.
Ability to maintain focus, exercise sound judgment, demonstrate initiative, and manage multiple operational responsibilities.
Maintain a professional appearance and demeanor consistent with YMCA values.

Nice To Haves

Management experience with a YMCA or other nonprofit organization.
Experience operating or supervising challenge courses, climbing, zip lines, or adventure-based programming.

Responsibilities

Lead year-round operations, including summer day camp, family programming, school field trips, community experiences, retreats, rentals, and private events.
Develop, evaluate, and improve programs for youth, families, and guests.
Oversee the guest experience from initial inquiry and registration through arrival, participation, and follow-up.
Serve as the designated Challenge Course Manager, overseeing climbing, high ropes, zip lines, low ropes, and other adventure-based activities.
Ensure camp operations align with YMCA standards, organizational policies, and strategic goals.
Build relationships with schools, businesses, nonprofit organizations, families, and community partners to increase participation.
Develop opportunities for corporate retreats, team-building experiences, celebrations, rentals, and other events.
Lead marketing, outreach, and communication efforts promoting Camp Triangle Hills as a year-round destination.
Create new experiences to attract audiences and encourage repeat visits.
Support the YMCA's annual campaign and fundraising initiatives that expand access to camp experiences.
Recruit, onboard, train, coach, and retain year-round and seasonal staff.
Build a positive camp culture focused on teamwork, belonging, safety, and exceptional service.
Set clear staff expectations and provide ongoing feedback and professional development.
Develop team members who deliver engaging, relationship-centered experiences, and model YMCA values and leadership.
Develop and manage the annual operating budget in partnership with Association leadership.
Monitor enrollment, participation, revenue, expenses, staffing, and event performance.
Establish measurable goals for program growth, guest satisfaction, and financial sustainability.
Use participation data, financial results, surveys, and guest feedback to guide decisions.
Contribute to strategic planning for Camp Triangle Hills' continued growth and long-term success.
Maintain the appearance, safety, cleanliness, and functionality of camp facilities, grounds, and equipment.
Identify and coordinate maintenance needs to keep the property welcoming and event-ready.
Implement YMCA risk-management practices across programs, outdoor activities, retreats, rentals, and special events.
Ensure adventure-based programming is safe and complies with required training and site-specific competencies.
Maintain a safe environment for campers, guests, staff, and volunteers.