Camp Director

Hubbard Family Swim School•Phoenix, AZ

About The Position

The Camp Director oversees daily activities at an assigned Camp Hubbard location, including customer service, sports and swim instruction, problem resolution, and safety. The Director ensures that staff foster a welcoming environment and create a dynamic camp experience consistent with Camp Hubbard’s standards, mission, philosophy, and core values. The role establishes positive relationships among Camp Hubbard, its staff, campers, and customers, and promotes a supportive, accountable team culture. The Camp Director supervises Camp Counselors and supports their performance, development, and accountability. The position coordinates with the Camp Executive Director and Camp Office Manager on camp operations, programming, customer concerns, staffing, supplies, records, and facility needs. The Director is responsible for the health and safety of campers and staff, maintaining a high level of customer service, and handling issues with courtesy, tact, sound judgment, and confidentiality. This is a safety-sensitive position. Work takes place in and around a pool and outdoors, with exposure to extreme temperatures. The employee may need to work outside, including in the pool, for up to seven hours per day. Flexible hours and some evening work are required.

Requirements

High school degree or GED.
Two years of proven job-related experience serving campers.
Ability to work flexible hours, including some evenings.
Enjoyment of sports and the outdoors.
Genuine interest in youth character development.
Personal acceptance of Camp Hubbard’s four core values: Everyone is Family, Do Small Things with Great Love, Whatever It Takes, and Embrace Learning.
CPR/AED/First Aid certification required upon hire.
Depending on location, lifeguard certification is required.
Ability to frequently talk, hear, stand, walk, stoop, crouch, swim, and use hands to feel and reach.
Ability to work outside in extreme temperatures, including in a pool, for up to seven hours per day.
Ability to frequently lift, hold, and/or move equipment or a small child weighing up to 50 pounds.
Physical ability to operate bus emergency exits.
Close, distance, and peripheral vision, and ability to adjust focus.
Warmth, humor, and ability to engage customers and staff without offending them.
Clear, professional verbal and written communication skills, including accurate writing without typographical, spelling, or grammatical errors.
Ability to assess customer or child communication needs and adapt communication accordingly.
Problem-solving skills, including investigating issues, analyzing information, drawing conclusions, and finding solutions with minimal management guidance.
Accountability, initiative, ability to prioritize and organize resources, and focus on achieving results.
Strong attention to detail and ability to perform multiple tasks involving customer and staff communications, safety, lesson plans, time management, and activities.
High integrity, ethical conduct, dependability, and ability to accept constructive feedback.
Leadership skills, including mentoring and developing others and fostering a cooperative work environment.

Responsibilities

Oversee daily activities at the assigned camp location, including customer service, sports and swim instruction, problem resolution, and safety.
Ensure campers and staff have an experience consistent with Camp Hubbard’s mission, philosophy, and core values, and model those values for staff.
Supervise Camp Counselors, allocate work, resolve problems, evaluate performance, recommend personnel actions, and provide mentoring and guidance.
Ensure Camp Staff provide strong customer service and follow company policies and procedures.
Address staff conflicts or deficiencies and follow disciplinary procedures with support from the Camp Office Manager and Camp Executive Director.
Support staff in monitoring camper care, remain aware of campers’ medical needs, and serve as a secondary resource for counselors.
Maintain overall responsibility for staff and camper health and safety, including knowledge of emergency action plans and adherence to site safety procedures.
Assist coaches with lesson planning and ensure plans and goals are followed and executed.
Assist the Camp Office Manager in developing written program plans for activities such as games, crafts, field trips, and special events.
Welcome campers, parents, and staff; build positive relationships and respond promptly and accurately to questions and concerns.
Communicate professionally and patiently with parents about their child’s camp experience, and coordinate documentation of inquiries and responses when applicable.
Resolve problems involving campers, staff, or customers; refer unresolved problems to the Camp Office Manager.
Communicate daily with the Camp Office Manager about staff, customer, vendor, facility, and programming needs or issues.
Ensure facilities and equipment are safe and properly maintained; arrange repairs for broken or unsafe items and confirm adequate sports equipment is available.
Coordinate ordering and distribution of food, supplies, and equipment with the Camp Office Manager.
Accurately collect and document payments, registrations, cancellations, and other communications from parents.
Serve as a role model and develop another person capable of stepping into the Director’s position when needed.
Act as the Camp Executive Director’s gatekeeper and handle calls about questions or concerns from the location when the Executive Director or Camp Office Manager is absent; contact parents when appropriate.
Record pertinent information and maintain camp records as required by policy; maintain and review program, operations, staff, and facility records and evaluations.
Encourage customers to reconsider cancellations or re-enroll for future weeks.
Follow safety procedures and checklists when entering or leaving the site, and maintain confidentiality.
Perform assigned miscellaneous duties and attend scheduled staff meetings and training.