CAMP DIRECTOR

Hubbard Family Swim School • Phoenix, AZ

2d • $20 - $24

About The Position

Under limited supervision, the Camp Director oversees daily activities at an assigned camp location, including customer service, sports and swim instruction, problem resolution, and safety in accordance with Camp Hubbard’s standards. The Director helps ensure counselors foster a welcoming environment and create a dynamic camp experience, and communicates effectively with counselors, the Camp Executive Director, administrative and office staff, parents, and campers. The role builds positive long-term relationships, resolves problems with courtesy and sound judgment, and creates a supportive team culture. It requires leadership, organization, progressive decision-making, personal responsibility, ethical conduct, community stewardship, individual initiative, and responsive service.

The Camp Director directly manages Camp Counselors and is responsible for employee supervision, performance, customer service, camper care, health and safety, program support, facilities and equipment, parent communications, payments and records, and the daily operation of the camp location. The position works regularly with the Camp CEO for direction and oversight and has external contact with camp location personnel, parents, campers, caterers, and external speakers.

The role requires a high school degree or GED and two years of proven job-related experience serving campers. Employees must be able to work flexible hours, including some evenings, and enjoy sports and the outdoors. CPR/AED/First Aid certification must be completed upon hire; lifeguard certification may be required depending on the location.

Requirements

• High school degree or GED.
• Two years of proven job-related experience serving campers.
• Ability to work flexible hours, including some evening work.
• Enjoyment of sports and the outdoors.
• Genuine interest in the character development of youth.
• Personal acceptance of Camp Hubbard’s core values: Everyone is Family, Do Small Things with Great Love, Whatever It Takes, and Embrace Learning.
• Complete CPR/AED/First Aid certification upon hire.
• Ability to obtain lifeguard certification if required by the assigned location.
• Clear and professional verbal and written communication skills, including the ability to handle customer requests patiently and thoroughly.
• Strong problem-solving skills, including investigating issues, analyzing information, drawing conclusions, and identifying solutions with minimal guidance.
• Accountability, integrity, sound judgment, initiative, and a results-focused approach.
• Ability to establish priorities, organize resources, manage multiple tasks, and maintain accuracy and attention to detail.
• Leadership skills, including mentoring and developing others and fostering a cooperative work environment.
• Physical ability to talk, hear, stand, walk, stoop, crouch, swim, use hands to feel and reach, work outdoors in extreme temperatures and around a pool, and operate bus emergency exits.
• Ability to frequently lift, hold, or move equipment or a small child weighing up to 50 pounds.
• Close, distance, and peripheral vision and the ability to adjust focus.

Responsibilities

• Ensure campers and staff have an experience that reflects Camp Hubbard’s mission and philosophy of providing a safe, active environment that supports physical, social, and emotional growth.
• Model Camp Hubbard’s core values and teach camp staff to demonstrate them.
• Supervise location employees, allocate work, resolve problems, evaluate performance, and make recommendations for personnel actions.
• Motivate, mentor, guide, and hold employees accountable for their performance.
• Ensure camp staff provide high-quality customer service and follow company policies and procedures.
• Provide attentive, professional service to customers, campers, and staff.
• Address staff conflicts and performance deficiencies and follow disciplinary procedures with support from the Camp Office Manager and Camp Executive Director.
• Support staff in providing appropriate camper care, be aware of campers’ medical needs, and serve as a secondary resource for counselors.
• Take overall responsibility for the health and safety of staff and campers and know emergency action plans.
• Assist coaches with lesson planning and ensure plans are followed and goals are executed.
• Assist the Camp Office Manager in developing written program plans for games, crafts, field trips, and special events.
• Welcome campers, parents, and staff and build positive relationships and loyalty.
• Answer customer questions and resolve problems accurately and promptly.
• Communicate professionally and patiently with parents about their child’s camp experience, and coordinate documentation of inquiries and responses when applicable.
• Resolve problems involving campers, staff, or customers and refer unresolved issues to the Camp Office Manager.
• Communicate daily with the Camp Office Manager about staff, customer, vendor, facility, programming, scheduling, equipment, and camper needs.
• Ensure equipment and facilities are safe and properly maintained, arrange repair of broken or unsafe items, and confirm adequate sports equipment is available.
• Coordinate with the Camp Office Manager on ordering and distributing food, supplies, and equipment.
• Accurately collect and document payments, registrations, cancellations, and other parent communications.
• Act as a role model to customers, campers, and staff, and develop a second person who can step into the position when needed.
• Act as the Camp Executive Director’s gatekeeper.
• Handle camp-location phone calls about questions or concerns when the Camp Executive Director or Camp Office Manager is absent, and contact parents when appropriate.
• Assist with recording required information and maintaining camp records for campers and staff.
• Maintain and review records and evaluations of programs, operations, staff, and facilities.
• Attempt to persuade customers to reconsider cancellations or re-enroll for future weeks.
• Follow safety procedures and checklists when entering or leaving the site.
• Maintain confidentiality.
• Perform assigned miscellaneous job-related duties and attend scheduled staff meetings and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED