Camp Operations Director

Crossroads YMCA•Crown Point, IN

7d•$60,000•Onsite

About The Position

Camp Triangle Hills is seeking a hands-on Camp Operations Director to lead the development and daily operations of its camp and retreat center in Crown Point, Indiana. The Director oversees summer day camp, year-round programming, retreats, rentals, private events, staff development, facility readiness, and financial performance. The role also helps shape the camp’s future by expanding community partnerships, creating new experiences, increasing participation, and maximizing the property’s year-round potential. The position combines strategic planning and business operations with active, on-site leadership, hospitality, outdoor programming, staff support, facility needs, and guest engagement. The Director leads the guest experience from inquiry and registration through participation and follow-up, and serves as the designated Challenge Course Manager. The role supports YMCA standards, policies, values, and strategic goals while promoting safe, memorable, high-quality experiences and the camp’s long-term financial sustainability.

Requirements

Bachelor’s degree in a related field required.
Three or more years of management experience.
Proven ability to manage diverse operations, including staff supervision, budget development, marketing, and program management.
Strong leadership, relationship-building, financial management, program oversight, and staff development skills.
Ability to build positive relationships and communicate effectively with people from diverse backgrounds and communities.
Commitment to YMCA values, safety, and delivering exceptional experiences.
Must obtain and maintain all required site-specific challenge course training and competencies within 12 months.
Ability to work in a camp and retreat environment combining office responsibilities with active oversight of programs, facilities, and outdoor spaces.
Ability to lift up to 50 pounds and remain on feet for extended periods; ability to sit, stand, walk, bend, and stoop as needed.
Comfort using computers, phones, and smart devices for administrative responsibilities and communication.
Visual, auditory, and verbal ability to communicate effectively with staff, guests, and community partners.
Ability to maintain focus, exercise sound judgment, demonstrate initiative, and manage multiple operational responsibilities.
Maintain a professional appearance and demeanor consistent with YMCA values.

Nice To Haves

Management experience with a YMCA or other nonprofit organization.
Experience operating or supervising challenge courses, climbing, zip lines, or adventure-based programming.

Responsibilities

Lead year-round operations, including summer day camp, family programming, school field trips, community experiences, retreats, rentals, and private events.
Develop, evaluate, and improve programs for youth, families, and guests.
Oversee the guest experience from initial inquiry and registration through arrival, participation, and follow-up.
Serve as the designated Challenge Course Manager for climbing, high ropes, zip lines, low ropes, and other adventure-based activities.
Ensure operations align with YMCA standards, organizational policies, and strategic goals.
Build relationships with schools, businesses, nonprofit organizations, families, and community partners to increase participation.
Develop opportunities for corporate retreats, team-building, celebrations, rentals, and other events.
Lead marketing, outreach, and communications promoting Camp Triangle Hills as a year-round destination.
Create experiences that attract new audiences and encourage repeat visits.
Support YMCA annual campaign and fundraising initiatives that expand access to camp experiences.
Recruit, onboard, train, coach, and retain year-round and seasonal staff.
Build a team culture focused on teamwork, belonging, safety, and exceptional service; set expectations and provide feedback and professional development.
Develop team members to deliver engaging, relationship-centered experiences and model YMCA values.
Develop and manage the annual operating budget in partnership with Association leadership.
Monitor enrollment, participation, revenue, expenses, staffing, and event performance; set measurable growth, guest satisfaction, and sustainability goals.
Use participation data, financial results, surveys, and guest feedback to guide decisions and contribute to strategic planning.
Maintain the appearance, safety, cleanliness, and functionality of facilities, grounds, and equipment; identify and coordinate maintenance needs.
Implement YMCA risk-management practices across programs, outdoor activities, retreats, rentals, and special events.
Ensure adventure programming operates safely and according to required training and site-specific competencies.
Maintain a safe environment for campers, guests, staff, and volunteers.