Camp Hope Administrative Coordinator

PTSD Foundation of Americ • Houston, TX

6d • $20 - $24 • Onsite

About The Position

The Camp Hope Administrative Coordinator provides welcoming, professional front-office and administrative support for Camp Hope, the PTSD Foundation of America's faith-based, peer-to-peer interim housing program for Veterans living with PTSD. Working under general supervision and established procedures, the coordinator answers calls, greets visitors, maintains schedules and records, supports supply and vendor coordination, and assists with facility-access recordkeeping. The position recognizes and escalates crisis-related calls or visits according to established protocols; it does not provide counseling, clinical services, or crisis intervention.

The role participates in required training and supervised peer-support work experience to obtain Mental Health Peer Specialist (MHPS) certification through the Texas Certification Board within 12 months of hire and must maintain certification while in the position. Required training and supervised work experience are paid. The position is full-time, hourly, nonexempt, and on-site at Camp Hope in Houston, Texas. It follows standard office hours, with occasional advance-scheduled early mornings, evenings, or weekends. Minimal local travel may be required for errands, supply pickup, or training.

Requirements

• High school diploma or GED; this is also a prerequisite for MHPS certification.
• At least two years of office administrative, reception, or customer service experience. Equivalent experience may be considered where permitted.
• Complete the Foundation's Care and Counsel for Combat Trauma training within 30 days of hire.
• Obtain SafeTALK and Applied Suicide Intervention Skills Training (ASIST) certifications within one year of hire.
• Obtain MHPS certification through the Texas Certification Board within 12 months of hire and maintain it in good standing while employed in this position.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, and OneDrive, and Adobe Acrobat.
• Ability to learn donor and organizational systems such as DonorPerfect, inFlow, and JotForm.
• Strong organizational and multitasking skills; clear, courteous verbal and written communication; and accurate data entry and recordkeeping.
• Ability to interact respectfully and effectively with people from diverse cultural, military, and personal backgrounds.
• Follow crisis-call recognition and escalation protocols and maintain confidentiality and facility-security procedures.
• Ability to perform the described functions, including extended sitting, occasional standing or walking, and occasionally lifting or moving office supplies weighing up to 25 pounds, with reasonable accommodation as applicable.

Nice To Haves

• Current Mental Health Peer Specialist (MHPS) certification or completed peer specialist training through a certified training entity.
• Prior administrative or front-office experience in a nonprofit, healthcare, or veteran-serving organization.
• Experience with donor or client relationship management systems such as DonorPerfect.

Responsibilities

• Serve as the first point of contact by answering and directing calls, greeting visitors, and responding promptly and professionally to routine inquiries.
• Recognize and promptly escalate crisis-related calls or visits to appropriate program staff under Foundation protocols.
• Schedule meetings, maintain staff calendars, and coordinate in-house activities, resident travel arrangements, and appointment logistics as directed.
• Maintain filing and recordkeeping systems according to procedures and access controls, and prepare routine administrative reports.
• Process mail, deliveries, and in-kind items, and enter or update information in Foundation systems such as DonorPerfect, inFlow, and JotForm.
• Monitor office supply inventory, prepare purchase requests under approved procedures, and report equipment or technology issues to the IT function.
• Assist the Camp Hope Office Manager with vendor coordination by gathering quotes, tracking invoices and service schedules, and maintaining vendor contact records; the role does not negotiate, approve, or sign contracts.
• Maintain key and access logs, issue and collect keys as authorized, and assist with quarterly access audits as directed.
• Help ensure the office and reception environment is accessible to visitors and staff with disabilities.
• Complete required peer specialist training and supervised nonclinical peer-support work experience to obtain MHPS certification within 12 months of hire.
• Perform other mission-aligned duties within the general scope and level of the position.
• Comply with applicable laws, restrictions, credentialing requirements, organizational policies, privacy, information-security, and safety requirements; safeguard records and accurately record all hours worked.
• Promptly report suspected misconduct, fraud, waste, abuse, conflicts of interest, privacy or security concerns, retaliation, or safety issues through established channels, and cooperate with applicable audits, investigations, training, and corrective actions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403(b) retirement plan
• Other benefits as determined by the Foundation
• Overtime pay at one and one-half times the regular rate for hours worked over 40 in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED