Camp Facilities Manager

Under Canvas•Pigeon Forge, TN

15h•$50,000 - $60,000•Onsite

About The Position

The Camp Facilities Manager is the on-site maintenance expert responsible for ensuring that the glamping location is operational, safe, functional, and well-maintained so guests can use and enjoy its amenities. The role oversees, trains, and performs maintenance work with the Facilities Team. It reports directly to the Operations Manager and partners with the Regional Facilities Manager for additional departmental support. The manager leads the facilities team, prioritizes and delegates work, supports team members’ growth, and helps maintain a positive, guest-focused work environment. The role also oversees routine and preventive maintenance across the property, including infrastructure, tents, and maintenance equipment; contributes to capital planning; and manages facilities purchases and operating expenses in line with departmental budgets and financial goals. The manager collaborates with camp and corporate teams, promotes sustainability initiatives, and may run the camp with minimal oversight when the Operations Manager is unavailable. The position involves extensive work outdoors, sometimes in extreme weather and on uneven surfaces. It requires use of personal protective equipment when applicable and the ability to lift at least 45 pounds independently. Employment is contingent upon satisfactory completion of a background check and/or motor vehicle records check if requested.

Requirements

High school diploma, GED, or equivalent years of experience.
At least 2 years of experience as a maintenance technician, including at least 1 year of supervisory experience.
Experience with infrastructure systems, including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance.
Ability to provide input and assist the Operations Manager with the annual maintenance department budget.
Ability to perform duties competently in the absence of the Operations Manager.
Demonstrated commitment to high-quality customer service.
Goal-oriented and results-driven, with strong interpersonal and communication skills.
Ability to communicate clearly and professionally and interact with a friendly, enthusiastic, positive attitude.
Sound judgment, ability to follow direction, and ability to take decisive and appropriate action.
Ability to learn, embrace, and train the team on company policies, practices, and procedures.
Strong organizational skills and ability to execute and prioritize multiple tasks.
Ability to work independently and meet deadlines on assigned projects.
Proficiency in Microsoft Office Suite.
Ability to wear and work in personal protective equipment when applicable.
Ability to lift at least 45 pounds independently.
Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces.
Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
Satisfactory completion of a background check and/or motor vehicle records check, if requested.

Responsibilities

Respond and react quickly to changing situations on the property, using critical thinking to resolve issues safely and efficiently.
Set clear expectations for the team in all operational areas and communicate professionally with internal and external stakeholders.
Help resolve guest and team member issues quickly and efficiently.
Interview candidates and collaborate with the Operations Manager on hiring Facilities Team members.
Participate in delivering performance reviews and deliver corrective actions to team members.
Prioritize goals and regularly delegate tasks for facilities staff in conjunction with the camp Operations Manager.
Run the camp independently with minimal oversight when the Operations Manager is unavailable.
Identify ways to streamline processes and maximize efficiency and resource use.
Establish and maintain relationships with local businesses and communities.
Evaluate, develop, and report on NPS and eNPS action plans.
Manage Facilities purchases and update the operating-expense checkbook to meet business needs and monthly and yearly financial goals.
Oversee and perform routine and preventive maintenance for all aspects of the property, including infrastructure, tents, and maintenance equipment.
Contribute to planning capital purchases and projects throughout the year.
Build collaboration across property departments through strong leadership.
Meet with team members to support their growth and development.
Create a positive, guest-focused work environment.
Ensure camp-level SOPs and expectations are implemented, updated, and maintained.
Collaborate with camp management and the corporate team.
Prioritize tasks effectively and submit high-quality work products on time.
Participate in camp-level and company-wide meetings.
Promote company sustainability initiatives.
Participate in educational and training opportunities.
Perform other duties as assigned.