Call Manager Administrator- Contingent

ARES Enterprise • Los Angeles, CA

3d

About The Position

Ares Enterprise, LLC is seeking a Call Manager Administrator to provide comprehensive system administration, operation, and maintenance for an enterprise Cisco Unified Communications ecosystem. The position manages backend voice infrastructure, client endpoints, voicemail systems, emergency response databases, and call-recording integration to support system availability, data integrity, and mission-critical voice services.

Requirements

• At least 5 years of direct, hands-on experience with Cisco Unified Communications platforms and Cisco Voice Gateway Routers.
• Cisco Certified Network Professional Collaboration (CCNP-Collaboration) or equivalent active certification; extensive direct platform experience may be considered in place of formal credentials upon approval.
• Qualification under the DoD Cyber Workforce Framework as Systems Administrator (451) – Intermediate or Network Operations Specialist (441) – Intermediate.
• Active U.S. Government security clearance, or ability to meet background-check and logical and physical access requirements for a Common Access Card.
• Must be a U.S. citizen.

Nice To Haves

• Experience managing Cisco Unity Connection (CUC), Cisco Emergency Response (CER), and Verint recording solutions.
• Experience administering Cisco TelePresence Management Suite (TMS) or similar conference-scheduling platforms.
• Familiarity with Department of Defense (DoD) and Air Force IT and cybersecurity environments, STIG compliance, and IT service management ticketing tools such as ServiceNow.

Responsibilities

• Administer Cisco Unified Communications Manager (CUCM/UCM), including evaluating and installing software releases, upgrades, and patches, and performing routine backups and recovery.
• Maintain system configurations and data files, conduct regular health checks, and support data integrity and system availability.
• Create, configure, maintain, and troubleshoot physical and software-defined client endpoints in the UCM environment.
• Administer Cisco Unity Connection by provisioning voicemail accounts, resetting user PINs, and managing account lifecycles.
• Maintain accurate, real-time phone location data in the Cisco Emergency Response database, including cubicle, user, and telecommunications-room information, in accordance with compliance standards.
• Program and manage phones requiring integration with the Verint call-recording system.
• Administer automated conference-call systems, such as Cisco TelePresence Management Suite, distribute self-help documentation, maintain call logs, and schedule sessions upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed