Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr
About The Position
The Call Center Specialist provides consistent, quality customer service to internal staff and external patients. The role takes ownership of calls to improve the customer experience and build relationships. The specialist listens to patient requests and takes appropriate action, including scheduling appointments, electronically sending messages to the clinical team, and answering questions about medication refills. The position emphasizes efficient, high-quality service, proficient data entry, knowledge of insurance billing, and maintaining confidentiality. The specialist is expected to maintain and improve job-specific competencies and perform other duties as assigned. This is a full-time, 40-hour-per-week position paying $23 per hour. Work hours may include evenings and weekends, and are based on Eastern Standard Time. Mandatory training is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, for the first three weeks. The position is available remotely or in a hybrid arrangement. Remote employees must live and work in the United States, excluding territories, and have reliable, high-speed internet access.
Requirements
- Bilingual in English and Spanish.
- Associate's degree.
- Experience in a call center or other busy phone system.
- Electronic appointment scheduling experience.
- Strong customer service experience.
- Excellent verbal communication skills.
- Proven ability to multitask.
- Remote workers must live and work in the United States, excluding territories.
- Remote workers must have access to reliable, high-speed internet.
Nice To Haves
- Problem-solving and critical-thinking skills.
Responsibilities
- Provide quality customer service to internal staff and external patients.
- Take ownership of calls to enhance the customer experience and build relationships.
- Listen to patient requests and take appropriate action.
- Schedule appointments.
- Transmit messages electronically to the clinical team.
- Answer questions regarding medication refills.
- Maintain efficient, high-quality service, proficient data entry, knowledge of insurance billing, and confidentiality.
- Maintain and improve job-specific competencies.
- Perform other duties as assigned.
Benefits
- Eligible employees may have access to health and wellness benefits.
- Retirement savings opportunities may be available to eligible employees.
- Paid time off may be available to eligible employees.
- Professional development and tuition assistance programs may be available to eligible employees.
- Employee assistance resources may be available to eligible employees.
- Flexible work arrangements may be available where applicable.
- Other company-sponsored benefits may be available, subject to eligibility and plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
