Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses/Weitzman Health System • Remote - Connecticut, CT

3d • Hybrid

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff and external patients. The role takes ownership of each call to enhance the customer experience and build relationships. The specialist listens to patient requests and takes appropriate action, including scheduling appointments, electronically sending messages to the clinical team, and answering questions about medication refills. The position emphasizes efficient, high-quality service, proficient data entry, knowledge of insurance billing, and confidentiality. The specialist is also expected to maintain and improve job-specific competencies and perform other duties as assigned. This is a full-time, 40-hour-per-week position paying $23 per hour. Work hours may include evenings and weekends and are based on Eastern Standard Time. Mandatory training is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, for the first 3.5 to 4 weeks. The position is available remotely or in a hybrid arrangement.

Requirements

• Bilingual in English and Spanish.
• Associate's degree.
• Experience in a call center or other busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent verbal communication skills.
• Proven ability to multitask.
• Remote workers must live and work in the United States; territories are excluded.
• Remote workers must have access to reliable, high-speed internet.

Nice To Haves

• Problem-solving and critical-thinking skills.

Responsibilities

• Provide consistent, quality customer service to internal staff and external patients.
• Take ownership of calls to enhance the customer experience and build relationships.
• Listen to patient requests and take appropriate action.
• Schedule appointments.
• Transmit messages electronically to the clinical team.
• Answer questions regarding medication refills.
• Maintain efficient, high-quality service, proficient data entry, knowledge of insurance billing, and confidentiality.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Eligible employees may have access to retirement savings opportunities.
• Eligible employees may have access to paid time off.
• Eligible employees may have access to professional development and tuition assistance programs.
• Eligible employees may have access to employee assistance resources.
• Eligible employees may have access to flexible work arrangements where applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree