Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Moses / Weitzman Health System • Remote, OH

4d

About The Position

The Call Center Specialist provides consistent, quality customer service to internal staff and external patients. The role involves taking ownership of calls to enhance the customer experience and build relationships. The specialist listens to patient requests and takes appropriate action, including scheduling appointments, electronically sending messages to the clinical team, and answering questions about medication refills. The position requires efficient, high-quality service, proficient data entry, knowledge of insurance billing, and maintenance of confidentiality. The specialist is expected to maintain and improve job-specific competencies and perform other duties as assigned.

This is a full-time, 40-hour-per-week position paying $23 per hour. Hours may include evenings and weekends and are worked in Eastern Standard Time. Mandatory full-time training takes place Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, for the first 3.5 to 4 weeks. The position is available remotely or in a hybrid arrangement. Remote workers must live and work in the United States, excluding territories, and have reliable, high-speed internet access.

Requirements

• Bilingual in English and Spanish.
• Associate's degree.
• Experience in a call center or other busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service experience.
• Excellent verbal communication skills.
• Proven ability to multitask.
• Remote workers must live and work in the United States, excluding territories, and have access to reliable, high-speed internet.

Nice To Haves

• Problem-solving and critical-thinking skills.

Responsibilities

• Provide consistent, quality customer service to internal staff and external patients.
• Take ownership of calls to enhance the customer experience and build relationships.
• Listen to patient requests and take appropriate action, including scheduling appointments, electronically transmitting messages to the clinical team, and answering medication-refill questions.
• Deliver efficient, high-quality service while maintaining confidentiality.
• Demonstrate proficient data entry and knowledge of insurance billing.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to health and wellness benefits.
• Retirement savings opportunities may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Professional development and tuition assistance programs may be available to eligible employees.
• Employee assistance resources may be available to eligible employees.
• Flexible work arrangements may be available where applicable.
• Other company-sponsored benefits may be available; offerings and eligibility vary.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree