Call Center Specialist-FT|Jenkintown|830am-500pm

Temple Health • Jenkintown, PA

4d

About The Position

The Call Center Specialist serves as the single point of contact for internal and external customers, providing easy and seamless access to physicians, employees, patients, programs, and services. The role handles complex scheduling requests across various channels while using multiple protocols and verification portals simultaneously. The specialist communicates daily with physicians and staff through EPIC, provides appropriate and relevant information, and facilitates requests within designated timeframes according to urgency defined by scheduling protocols. The role also assures compliance and integrity.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.

Nice To Haves

• Bachelor's degree in Marketing, Communications, or Healthcare.
• General experience in a physician practice or call center environment.
• General experience and prior knowledge in scheduling for a physician office or radiology.
• General experience and knowledge working in an electronic medical record (EMR) system.
• General experience communicating in Spanish or other languages (bilingual).

Responsibilities

• Serve as the single point of contact for internal and external customers seeking access to physicians, employees, patients, programs, and services.
• Handle complex scheduling requests through various channels while using multiple protocols and verification portals simultaneously.
• Communicate daily with physicians and staff via EPIC.
• Provide appropriate and relevant information and facilitate requests within designated timeframes based on urgency defined by scheduling protocols.
• Assure compliance and integrity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED