Call Center Sales Supervisor - Verizon

OneTouch Direct•Tampa, FL

About The Position

OneTouch Direct is a premier contact center provider committed to elevating customer experiences for its partners and clients. The company is seeking a Call Center Sales Supervisor to lead a team of sales representatives, drive performance, achieve sales targets, and maintain a high level of customer satisfaction.

Requirements

Bachelor's degree or equivalent experience in a related field.
Minimum of 2 years of call center supervisory experience in a sales environment.
Demonstrated ability to lead and motivate a high-performing sales team.
Exceptional communication and interpersonal skills.
Strong analytical skills and the ability to interpret data and derive insights.
Ability to work in a fast-paced, results-driven environment.
Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

Supervise and manage the sales team, providing guidance and mentorship to maximize performance.
Monitor sales metrics and develop strategies to improve team productivity and achieve sales goals.
Conduct regular performance reviews and provide constructive feedback to team members.
Facilitate training sessions to improve the team's product knowledge and sales techniques.
Handle escalated customer inquiries and resolve issues.
Collaborate with management to refine sales processes and improve operational efficiency.