Call Center Sales Supervisor - Verizon

OneTouch Direct•Tampa, FL

6d•$18 - $22

About The Position

OneTouch Direct is seeking a Call Center Sales Supervisor to lead a team of sales representatives supporting Verizon. The supervisor will drive team performance and sales target achievement while maintaining customer satisfaction. The role includes coaching and mentoring representatives, monitoring sales results, conducting performance reviews, facilitating training, resolving escalated customer inquiries, and working with management to improve sales processes and operational efficiency.

Requirements

Bachelor's degree or equivalent experience in a related field.
Minimum of 2 years of call center supervisory experience in a sales environment.
Demonstrated ability to lead and motivate a high-performing sales team.
Exceptional communication and interpersonal skills.
Strong analytical skills and ability to interpret data and derive insights.
Ability to work in a fast-paced, results-driven environment.
Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

Supervise and manage the sales team, providing guidance and mentorship to maximize performance.
Monitor sales metrics and develop strategies to improve team productivity and achieve sales goals.
Conduct regular performance reviews and provide constructive feedback to team members.
Facilitate training sessions to improve product knowledge and sales techniques.
Handle escalated customer inquiries and resolve issues.
Collaborate with management to refine sales processes and improve operational efficiency.