Call Center Sales Representative

Mariner Finance • Nottingham, MD

4d • $18 - $23 • Onsite

About The Position

The Call Center Sales Representative supports branch operations by learning consumer finance functions and meeting or exceeding team sales and delinquency targets. The role provides virtual services through the company’s online platform and by telephone to individual customers seeking personal financial lending, collections, and sales support. Customer interactions should be respectful, compassionate, and efficient.

The representative provides customer service, identifies suitable loan solutions, processes and analyzes credit applications and financial information, contacts customers about past-due balances, and helps customers open and service accounts. The position requires learning applicable consumer laws and obtaining any required licenses to sell insurance products. Work must be performed at the assigned office location, except in a company-determined emergency.

This is a full-time, 40-hour-per-week position. The usual schedule falls Monday through Friday between 8:00 AM and 8:00 PM, with hours depending on the time zone served. Saturday work is required seasonally and as business needs require. The company may change schedules to address business needs. The job requires regular office presence and frequent extended sitting, computer and phone use, and communication with customers and company personnel.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service or sales position.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and ability to learn financial services programs.
• Reliable transportation.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned work location except in a company-determined emergency.

Nice To Haves

• Selling and/or collecting experience.
• Previous experience in a customer contact center.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Assist customers online and by telephone with opening and servicing accounts.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and follow Federal, State, and Local consumer application laws.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• Monthly incentive based on individual and company performance; the role has a base salary plus incentive.
• Benefits information is available through the company’s careers benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED