Call Center Sales and Client Support Agent - Verizon

OneTouch Direct • Palm River-Clair Mel, FL

11d

About The Position

Step into a rewarding role with OneTouch Direct as a Call Center Sales and Client Support Agent for Verizon! Since our founding in 1998, OneTouch Direct has become a trusted partner to Fortune 500 companies, delivering innovative contact center solutions that drive customer satisfaction and business success. As a Sales and Client Support Agent, you’ll be at the forefront of delivering excellent client service while driving sales and supporting Verizon’s diverse customer base.

Requirements

• High school diploma or equivalent required; additional education is beneficial.
• Prior experience in sales, customer service, or call center environments preferred.
• Strong verbal communication and interpersonal skills.
• Demonstrated problem-solving abilities and attention to detail.
• Comfortable working with CRM software and navigating multiple computer systems.
• Ability to work independently and as part of a team in a dynamic environment.
• Positive attitude and dedication to providing excellent customer experiences.

Responsibilities

• Engaging with client through inbound and outbound calls to promote Verizon products and services.
• Addressing client questions, concerns, and service issues with professionalism and efficiency.
• Identifying opportunities to upsell and cross-sell solutions to meet client needs.
• Documenting all customer interactions thoroughly and accurately in CRM systems.
• Collaborating with your team to maintain high standards of customer satisfaction and sales performance.

Benefits

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month : Weekly bonus payouts plus bi-weekly hourly pay checks!
• Supportive Environment : Classroom training, plus 1-on-1 support to get you going!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse, welcoming culture with Employee Resource Groups
• Referrals : Refer a friend and earn up to $2,000 per person!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED