Call Center Agent
About The Position
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Requirements
- High school Diploma or equivalent.
- One year of medical experience.
- HIPAA and other Insurance regulations, policies, and procedures.
- Medical office procedures, policies, practices and medical terminology.
- Extensive customer service experience.
- Computer skills, being proficient with Windows based software.
- Strong problem-solving skills.
- Ability to represent our organization in a professional manner.
Nice To Haves
- Health care receptionist or call center experience preferred.
- Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like.
- Strong communication skills, verbal and written.
Responsibilities
- Manage calls from patients requiring medical care and provide / gather information needed.
- Take electronic messages and convey information to respective medical care providers.
- Screen and transfer calls to the appropriate person/department.
- Assign pending documents into a patient’s chart within the EMR system.
- Provide excellent customer service.
- Other duties as assigned by managers and leads.
Benefits
- health
- dental
- vision
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
