Call Center Agent

Think Tell Junction • Charlotte, NC

14h • Onsite

About The Position

Think Tell Junction We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and support through various communication channels. The ideal candidate will possess excellent communication skills, patience, and the ability to handle high-pressure situations with professionalism and empathy.

Requirements

• High school diploma or equivalent; further education is a plus.
• Excellent verbal and written communication skills.
• Ability to remain calm and patient in stressful situations.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including evenings and weekends.

Nice To Haves

• Experience with call center software and CRM systems is preferred.

Responsibilities

• Handle incoming customer calls and respond promptly to inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently and professionally.
• Document customer interactions and update account information.
• Collaborate with other departments to address complex customer needs.
• Follow up on customer requests and ensure satisfactory resolutions.

Benefits

• Competitive hourly wage: $17- $26 per hour.
• Opportunities for career development and growth.
• Comprehensive benefits package, including health insurance and retirement plans.
• A flexible work environment that supports a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED