Call Center Representative -Pharmacy Technician (Onsite)

Walgreens • Orlando, FL

10d • $17 - $23 • Onsite

About The Position

The Call Center Representative performs pharmacy data entry and patient registration in accordance with state and federal regulations. Working under direct supervision, the representative resolves third-party rejects and responds to a high volume of customer inquiries while following standard operating procedures and company policies. The role uses pharmacy systems to obtain patient and drug information, and duties may vary by assigned department.

The position requires obtaining an active pharmacy technician license or certification within the first 90 days and maintaining it. Walgreens serves nearly 9 million customers and patients daily through approximately 8,500 stores in the U.S. and Puerto Rico, and has approximately 220,000 team members.

Requirements

• Basic PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Basic search engine skills, including using a browser, entering URLs, using a search engine, bookmarking sites, navigating with browser controls, and filling out online forms.
• Intermediate keyboarding skills of at least 25 WPM, touch typing, and document formatting.
• Effective written and verbal communication skills.
• Must be at least 18 years of age.
• Must obtain an active technician license or certification within the first 90 days and maintain it.

Nice To Haves

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months of pharmacy technician experience with a state Board of Pharmacy license or registration, or certification from a nationally recognized certification agency.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Intermediate to advanced keyboarding skills of at least 35 WPM, touch typing, and document formatting.
• Fluency in Spanish and English.

Responsibilities

• Process new patient registrations by entering information into the appropriate system according to Walgreens prescription data entry procedures and guidelines.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Troubleshoot missing prescription information, interpret medical abbreviations (SIG codes), and resolve data-entry-related exceptions.
• Respond to patient correspondence through inbound calls, chats, and emails, and make outbound calls to prescribers and patients as needed.
• Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting claims according to individual plan requirements.
• Call insurers and others to obtain information, gain override approval, or otherwise resolve third-party rejects.
• Assist pharmacists at the facility and at other locations, and identify and communicate issues to senior-level staff as appropriate.
• Obtain an active technician license or certification within the first 90 days and maintain it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed