Onsite Call Center Representative

Qualfon • Harlingen, TX

1d • Onsite

About The Position

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This onsite role is the first point of contact for members, handling inbound questions through phone, email, chat, and digital channels. The role supports banking, credit card, consumer loan, and fraud-related needs. The listed pay is $19.00 per hour. Training is scheduled from 2:30 p.m. to 11:15 p.m.; the regular shift is 2:00 p.m. to 11:00 p.m. The start date is December 14, 2026. Veterans and military family members are encouraged to apply.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations professionally.
• Ability to multitask across multiple computer systems.
• Typing speed of 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

Nice To Haves

• Banking, financial services, call center, insurance, or fraud experience.
• Call center experience.

Responsibilities

• Answer inbound customer service calls, emails, and chats.
• Assist with credit card and consumer loan questions.
• Handle fraud-related inquiries and authorizations.
• Support checking, savings, and CD account maintenance.
• Help members recover online credentials.
• Complete account updates, including authorized users, balance transfers, and IRA changes.
• Document interactions clearly and accurately.
• Escalate issues when needed and follow established procedures.
• Meet service level, quality, and attendance expectations.

Benefits

• Medical, dental, and vision coverage with multiple plan options.
• Telemedicine and mental health support.
• Paid time off that grows with tenure.
• 401(k) with company match.
• Employee Assistance Program with free counseling and wellness resources.
• Company-paid life and disability insurance.
• Tuition-free business degrees through Rochat School of Business for employees and eligible family members.
• Voluntary benefits, including accident, critical illness, and hospital coverage.
• Legal assistance, identity protection, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED