Onsite Call Center Representative

Qualfon • Harlingen, TX

19h • Onsite

About The Position

Qualfon is hiring a Customer Service Representative (Banking Specialist) to support a financial services client. The role is onsite and serves as a first point of contact for members, responding to inbound questions through phone, email, chat, and digital channels. The listed pay is $19.00 per hour. Training is scheduled from 2:30 p.m. to 11:15 p.m.; the regular shift is 2:00 p.m. to 11:00 p.m. The start date is December 14, 2026. Veterans and military family members are encouraged to apply.

The representative assists members with credit card and consumer loan questions, fraud inquiries and authorizations, checking, savings, and CD account maintenance, online credential recovery, and account updates. The role requires clear and accurate documentation, following procedures, escalating issues when needed, and meeting service level, quality, and attendance expectations.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations professionally.
• Ability to multitask across multiple computer systems.
• Typing speed of 20 WPM with 90% accuracy.
• Reliable attendance and willingness to work scheduled shifts.
• Basic computer and troubleshooting skills.

Nice To Haves

• Banking, financial services, call center, insurance, or fraud experience is a plus.
• Call center experience is preferred but not required.

Responsibilities

• Answer inbound customer service calls, emails, and chats.
• Assist with credit card and consumer loan questions.
• Handle fraud-related inquiries and authorizations.
• Assist with checking, savings, and CD account maintenance.
• Help members recover online credentials.
• Complete account updates, including authorized users, balance transfers, and IRA changes.
• Document member interactions clearly and accurately.
• Escalate issues when needed and follow established procedures.
• Meet service level, quality, and attendance expectations.

Benefits

• Medical, dental, and vision coverage with multiple plan options.
• Telemedicine and mental health support.
• Paid time off that grows with tenure.
• 401(k) with company match.
• Employee Assistance Program with free counseling and wellness resources.
• Company-paid life and disability insurance.
• Tuition-free business degrees through Rochat School of Business for employees and eligible family members.
• Voluntary benefits, including accident, critical illness, and hospital coverage.
• Additional perks, including legal assistance, identity protection, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED