Call Center Representative (Inside Sales)
About The Position
Improveit! Home Remodeling is expanding its call center to meet customer demand and is hiring an on-site Call Center Representative for an inside sales role. The representative calls homeowners who have expressed interest in the company’s services to schedule in-home demonstrations and price estimates. The role includes learning about replacement windows and bathroom remodeling services so representatives can explain their benefits to homeowners. The company provides comprehensive training, one-to-one coaching, and ongoing mentoring in a performance-driven environment, with opportunities for career advancement. Compensation is $15 per hour plus commission, with stated total compensation of $22–$28 per hour and unlimited earning potential. The role requires working some evenings and weekends.
Requirements
- At least 3 years of call center or inside sales experience.
- Comfort with performance-based goals.
- Ability to follow a script and have persuasive conversations.
- Demonstrated ability to uncover needs and overcome objections.
- Strong verbal communication skills.
- Competitive, highly self-motivated, and driven to succeed.
- Ability to thrive in a fast-paced, performance-based environment.
- Strong computer proficiency.
- Ability to work some evenings and weekends.
Nice To Haves
- Experience in collections or related fields.
Responsibilities
- Call homeowners who have expressed interest in the company’s services.
- Schedule in-home demonstrations and price estimates.
- Follow a script and conduct persuasive sales conversations.
- Identify customer needs and overcome objections.
- Learn about the company’s replacement window and bathroom remodeling services and communicate their benefits.
Benefits
- Competitive compensation with unlimited earning potential: $15 per hour plus commission, with stated total compensation of $22–$28 per hour.
- Medical and dental insurance options.
- 401(k) retirement savings plan.
- Paid vacation and personal days.
- Professional, state-of-the-art call center.
- Upbeat, positive work environment.
- Career advancement options.
- No travel.
- Professional-quality training and ongoing coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
