Call Center Agent / Inside Sales
About The Position
Great Day Improvements is hiring a full-time Call Center Agent to join its inside sales and customer experience team. The role manages inbound and outbound calls from customers across the U.S. and supports the company’s home improvement products and brands. The successful candidate is customer-focused, driven, and comfortable in a fast-paced, performance-oriented environment, meeting both sales and service goals. The position is on-site in Twinsburg, Ohio. Available schedules include a morning shift Monday through Friday, 8:30 a.m.–5:00 p.m., or an evening shift Monday through Thursday, 1:00 p.m.–9:30 p.m., and Friday, 11:30 a.m.–8:00 p.m. Both schedules include weekend rotations. Pay is $17–$18 per hour, with bonus opportunities.
Requirements
- 1–2 years of call center or customer service experience; home improvement or related industry experience is preferred.
- Basic to intermediate proficiency with CRM systems.
- Strong verbal and written communication skills and the ability to build rapport and deliver solutions.
- Comfort working toward sales goals in a performance-driven environment.
- Good organizational skills, including the ability to multitask and manage time effectively.
- Dependability, punctuality, and a strong commitment to customer experience.
Nice To Haves
- Experience with i360 Lightning CRM.
- Call center or customer service experience in the home improvement or related industry.
Responsibilities
- Handle inbound and outbound customer calls, provide product information, schedule consultations, and support a positive customer experience.
- Promote the company’s products and services and identify appropriate upselling and cross-selling opportunities.
- Meet individual sales and customer experience performance targets and contribute to team results.
- Accurately update and maintain customer records in CRM platforms for documentation and timely follow-up.
- Assist with customer concerns, resolve problems effectively, and escalate issues when necessary.
- Collaborate with internal teams to coordinate scheduling and smooth service delivery across product lines.
- Develop product knowledge across the company’s brands to answer questions and provide tailored recommendations.
- Work flexible shifts, including evenings and weekends, based on business needs.
Benefits
- Competitive base pay with performance-based incentives and bonus opportunities.
- Comprehensive paid training.
- Career growth opportunities within the Great Day Improvements family of brands.
- Supportive, collaborative work culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
