Call Center Representative - Pecos Branch
About The Position
The Call Center Representative assists members and potential members with requests received by telephone, email, and chat. The representative explains services, answers questions about products and services, conducts member account transactions, resolves problems within their authority, and refers other problems to the appropriate department with recommendations. The role also handles incoming and outgoing mail, identifies opportunities to cross-sell services, and maintains member account information in the computer system. This is a part-time position working 28 hours per week, Monday through Friday from 10:00 a.m. to 2:00 p.m., with rotating Saturday morning shifts. The employee must be able to travel to the Canyon Branch for the Saturday rotation.
Requirements
- Must be able to travel to the Canyon Branch for rotating Saturday morning shifts.
Responsibilities
- Assist members and potential members with telephone, email, and chat requests.
- Answer questions about products and services and conduct member account transactions.
- Resolve problems within their authority and refer other problems to the appropriate department with recommendations.
- Sort incoming mail and deliver items to the appropriate department or person.
- Prepare outgoing mail as needed, apply postage, and ensure it is ready for daily pickup.
- Identify cross-sell opportunities and cross-sell services to members.
- Maintain member account information in the computer system.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
