Call Center Representative - Mesa Call Center
About The Position
MDS Communications is hiring Call Center Representatives, also described as Communication Specialists, to conduct telephone fundraising and donor communications for nonprofit and charitable clients. Employees receive in-depth training and are assigned to one of four teams that calls on behalf of a group of MDS clients. During an eight-hour day, representatives call for four to eight clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. They use client-approved scripts to communicate positively and enthusiastically with donors and prospective donors, secure financial gifts, and meet minimum fundraising and productivity metrics. The role supports causes including nonprofit organizations and Christian ministries. MDS is a faith-based, recovery-friendly employer; employees are not required to share the company’s beliefs but are asked to respect them. The position offers potential advancement and the opportunity to transition to working from home after establishing oneself in the call center.
Requirements
- At least one year of successful outbound telemarketing experience or a strong general employment record with long-term stability.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
- Respect for MDS Communications’ Christian values.
Responsibilities
- Call donors and prospective donors on behalf of assigned nonprofit clients using predictive dialing equipment and client-approved scripts.
- Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner.
- Secure financial gifts for MDS clients.
- Meet minimum fundraising and productivity metrics.
Benefits
- $16.15–$17.65 per hour, depending on schedule.
- Participation in a performance bonus program.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunity to transition to working from home after establishing oneself in the call center.
- Opportunities to advance to management, Inbound Donor Services, or donor portfolio management positions.
- Recovery-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
