Call Center Representative-Brownsville

Perdue, Brandon, Fielder, Collins and Mott L.L.P. • Brownsville, TX

11d • Onsite

About The Position

The Call Center Representative works in the Brownsville office in a primarily inbound call center environment. The role involves contacting taxpayers to collect delinquent property taxes, using computer systems to enter and retrieve information, and meeting production, call-quality, attendance, and schedule-adherence objectives. Representatives work in a structured environment with a diverse workforce and must adapt to a changing telecommunications environment.

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970 and represents more than 2,000 governmental entities in Texas. The firm has 15 offices across Texas and satellite locations in Texas, Florida, and Oklahoma, with more than 60 attorneys and 400 employees. It states that its success is grounded in honesty and ethical conduct.

Requirements

• Previous office experience.
• High school diploma or equivalent.
• Must be bilingual.
• Proficient typing skills.
• Ability to work independently and make decisions that balance the interests of the firm and the customer while remaining cost effective.
• Creative problem-solving skills and the ability to respond to different challenges with quick solutions.
• Ability to deal with difficult people using diplomacy and tact.
• Tolerance for stress and ability to maintain control in stressful situations.

Nice To Haves

• One to two years of call center experience preferred.

Responsibilities

• Receive inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes.
• Use a headset and computer terminal, navigating multiple computer systems to input and retrieve information.
• Work in a structured environment with a diverse workforce.
• Meet daily, weekly, and monthly production objectives.
• Adapt to a dynamic, quickly changing telecommunications environment.
• Be accountable for call quality, attendance, and adherence to the work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED