Call Center Representative - Career Growth

EchoStar • Roseland, NJ

7d • Onsite

About The Position

EchoStar is hiring an on-site Call Center Representative for its Retention team at 3 ADP Boulevard in Roseland, New Jersey. The team works to retain customers by de-escalating calls, building rapport, understanding customer needs, and presenting tailored offers. Representatives handle inbound calls with support from real-time AI assistance tools.

This role offers a $20.50 hourly base pay plus uncapped commissions. Estimated on-target earnings are $70,000 per year, and top earners may make $100,000 or more in total annual compensation; actual earnings vary with sales performance. Training is compensated at the regular hourly base rate. A performance-based promotion plan offers the opportunity to advance two title levels within 12 months, with hourly base rates increasing to $22.00 at Level 2 and $23.00 at Level 3.

The position is full-time and involves high call volumes and shift flexibility. Call center or retention experience is helpful but not required. Employment is contingent on completing a pre-employment screen, including a drug test and an acceptable driving record.

Requirements

• High school diploma or GED equivalent.
• Tenacity and willingness to continue presenting tailored offers when customers initially decline.
• Strong active listening, persuasion, and emotional intelligence.
• Ability to remain composed during escalated calls and not take customer rejection personally.
• Adaptability and patience in a high-volume call environment.
• Strong motivation to earn commissions through customer retention sales.
• Willingness to work full-time schedules and accommodate shift flexibility.
• Successful completion of a pre-employment screen, including a drug test and an acceptable driving record.

Nice To Haves

• Call center or retention experience.
• Associate's or bachelor's degree.

Responsibilities

• Handle inbound customer calls for the Retention team.
• De-escalate calls and build rapport with customers.
• Listen actively to identify customer needs and pain points.
• Present tailored offers and negotiate to retain customers and close retention sales.
• Manage high call volumes while maintaining composure during difficult or escalated conversations.

Benefits

• Full medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) matching.
• Tuition reimbursement.
• Health savings account (HSA).
• Employee stock purchase options.
• Complimentary DISH TV service at home.
• Discounts on Sling TV and Boost Mobile plans.
• Uncapped commissions.
• Compensated training at the regular hourly base pay rate.
• Performance-based promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED