Call Center Representative

Corvette Central•Chikaming Township, MI

13h•Onsite

About The Position

The customer service representative is responsible for providing superior customer service for all customers by using knowledge of company policies and procedures, as well as communicating effectively with team members within the customer service department. This is a full-time, non-exempt position. Customer service department hours are: Monday - Friday 8:15 AM – 5:00 PM. CSRs are expected to be available to work a 40 hour week during the hours our customer service department is open. Shifts may vary depending on business needs. Seasonal/occasional overtime is mandatory.

Requirements

High School Diploma or GED required
Minimum 3 months of experience in a high-volume call center or customer service environment
Proficiency with Microsoft Office, Outlook, and NAV ERP system
Strong oral, written and interpersonal communication skills
High level of accuracy, attention to detail, and organizational skills
Ability to learn new procedures, systems, and technologies
Ability to prioritize and multitask
Strong problem-solving skills and Mathematical aptitude
Flexibility to adapt to changes in the company or department
Self-motivated, positive attitude, and able to work independently and collaboratively as part of a team
Reliable and punctual
Ability to maintain grace under pressure and contribute to a positive work environment
Dexterity of hands to operate a computer keyboard
Seeing to read and review material for accuracy.
Hearing and speaking to exchange information with customers and coworkers
Ability to sit for extended periods of time

Responsibilities

Responds primarily to inbound calls and may initiate outbound calls to resolve customer issues (80 - 90% of time spent on telephone calls)
Accurately enters customer order data into company computer systems
Processes customer orders/changes/ returns according to established department policies and procedures
Responds to all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained
Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement
Collaborates with the sales team to meet and exceed customer service expectations
Utilizes Corvette Central catalogs as reference tool for customer assistance
Demonstrates a willingness to learn and a passion for helping people
Continually maintains a working knowledge of our products, services, and promotions
Guides callers through navigating the company website
De-escalates situations involving dissatisfied customers, offering assistance and support
Demonstrates a high level of customer service empathy, professionalism, and respect
Provides timely and accurate information to customers regarding orders and product requests