Call Center Representative

Fieldprint • Mount Laurel Township, NJ

8d • Onsite

About The Position

Fieldprint is a leader in identity management services, providing secure and efficient services such as Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a diverse range of clients including corporations, non-profits, and government agencies. The company is known for its advanced technology and a team of dedicated professionals. Fieldprint applicant services representatives handle incoming calls from customers and clients regarding electronic fingerprinting and identity management services. This is an on-site position located in Mt. Laurel, NJ, with a shift of Monday through Friday, 8 am to 4 pm, paying $17.20 an hour.

Requirements

• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Must be willing and able to travel
• High school diploma or equivalent

Responsibilities

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees