Call Center Representative

TEKsystems•Irving, TX

3d•Onsite

About The Position

We are hiring for multiple departments and seeking career‑minded individuals for a 6‑month contract‑to‑hire opportunity. Training and cross‑department experience included. Customer Accounts Representative Monday–Friday, 8 AM–5 PM Two late nights weekly (11 AM–8 PM, never Fridays) Every other Saturday, 8 AM–12 PM One week per month shifts to 7 AM–4 PM + Saturday 7 AM–12 PM Role: Light collections (1–29 days past due), assisting customers with payment updates, login support, and general account help. No heavy collections. Customer Care Representative Monday–Friday, 8 AM–5 PM One Saturday per month, 8 AM–12 PM Role: Inbound customer service assisting with payments, account questions, website access, and general support. Credit Department Associate Flexible schedule; mandatory overtime as needed Currently two Saturdays per month, 8 AM–12 PM Role: Review and verify leasing/purchase contracts, make 10–15 outbound calls to dealerships, enter customer data, assign account numbers, and organize contract documents. No inbound calls.

Requirements

Bachelor’s degree highly preferred (Associate’s or 1–2 years experience acceptable)
Strong communication, customer service skills, problem‑solving, and attention to detail
Experience in customer service, call center, auto finance, or data entry is a plus

Responsibilities

Light collections (1–29 days past due)
Assisting customers with payment updates
Login support
General account help
Inbound customer service assisting with payments, account questions, website access, and general support
Review and verify leasing/purchase contracts
Make 10–15 outbound calls to dealerships
Enter customer data
Assign account numbers
Organize contract documents