Call Center Representative

American Health S LLC

8h

About The Position

AMERICAN HEALTH ASSOCIATES, INC. (AHA) is a premier clinical laboratory that provides services to over 4000 long-term care facilities. AHA is recognized as the fastest-growing independent laboratory in the nation, with operations spanning multiple states including CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. The company's strategy involves investing in technology and cultivating a skilled workforce to deliver a superior program specifically designed for the long-term care industry. The Call Center Representative role is a key part of AHA's Client Services department, which operates 24/7/365, and is responsible for providing exceptional customer service.

Requirements

• High School diploma
• Detail oriented with ability to multi-task daily
• Knowledge of lab test orders; solid understanding of the importance of critical results
• Excellent customer service and telephone etiquette skills required
• Effective verbal and written communications, especially listening skills
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
• Advanced computer skills
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
• Ensure patient privacy, confidentiality, and HIPAA are upheld always
• "Team Player" mindset a must!
• Available to work the established schedules and rotating holidays

Nice To Haves

• 1-year of customer service experience in healthcare, preferred

Responsibilities

• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone
• Enter data into a specialized computer system
• Dispatch AHA's Mobile Phlebotomists and Couriers
• Track specimen collection and reporting
• Trouble shoot missing, incomplete, and incorrect orders
• Must have the ability to interact effectively and professionally with clients and coworkers always
• Exceptional Customer Service skills, a must

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees