Call Center Representative

Apex Service Partners • Warrensville Heights, OH

2d • $17 - $20 • Hybrid

About The Position

At Apex Service Partners , we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion. Schedule: Shift hours vary (multiple shift times available for both day and evening); Saturday shift required. Location: In-person at our Warrensville Heights, Cleveland, OH office + some opportunities to work from home Pay: $17-20 per hour, based on experience

Requirements

• Strong communication and problem-solving skills
• Ability to multi-task and work in a fast-paced environment
• A positive, customer-first attitude and a team-oriented mindset
• Basic computer skills and proficiency in scheduling software (training provided)
• Previous customer service experience is preferred but not – we will train the right candidate!

Responsibilities

• Answer incoming calls with professionalism, warmth, and efficiency
• Schedule service appointments and maintenance appointments
• Provide exceptional customer support by addressing inquiries and resolving issues
• Maintain accurate records of customer interactions in our system
• Communicate effectively with team members and departments to ensure smooth operations
• Follow up with customers to ensure satisfaction and build lasting relationships

Benefits

• Comprehensive benefits package , including medical, dental, and vision insurance
• 401(k) with company match to invest in your future
• Paid time off (PTO) and holidays for work-life balance
• Flexible shift options
• Ongoing training and career growth opportunities within the company
• A fun, energetic, and supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees