Call Center Representative

People's Community Clinic • Austin, TX

1d • $16 - $18 • Onsite

About The Position

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.

Requirements

• High school diploma/GED required
• Two years of experience working in a physician’s office or healthcare facility
• Bilingual English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy
• Working knowledge of electronic medical records and practice management systems
• Ability to multi-task in a high change environment

Nice To Haves

• Some college preferred
• Call Center experience strongly preferred

Responsibilities

• Answer all incoming calls in a timely, professional and courteous manner
• Schedule new and return appointments for patients following scheduling guidelines
• Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
• Assist callers with information and referral to appropriate resources
• Review and check insurance eligibility; explain required documents
• Retrieve calls from voice mail and assist callers as needed
• Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
• Adhere to HIPAA guidelines

Benefits

• 18 PTO days per year
• 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED