Call Center Representative

ProCare Rx Career•Southfield, MI

4d•Onsite

About The Position

ProCareRx is seeking a dedicated Call Center Representative to join our team. This full-time position offers a comprehensive benefits package and is crucial for maintaining excellent customer service and operational efficiency. The role involves handling inbound calls, managing client programs, and contributing to the training of new hires. We are an Equal Opportunity Employer committed to a fair and transparent recruitment process.

Requirements

Minimum 2 years of experience in a customer service position, preferably in a call center environment
Proficient PC skills in Windows-based applications.
Excellent verbal and written communication skills
Excellent telephone etiquette and strong customer service orientation
Highly organized with strong attention to detail
Excellent time management skills
Ability to work independently and with a team
Ability to exercise logical critical thinking in problem solving
Ability to be flexible and quickly adapt to the changing needs in the department.
Flexible with scheduled work hours

Nice To Haves

PBM, pharmacy or health care industry experience preferred
Health insurance background and knowledge of pharmacy terminology desired
Bilingual English/Spanish is a plus
Pharmacy Technician Certification is a plus

Responsibilities

Promptly and courteously answer inbound telephone calls
Assess, prioritize and resolve client issues using good listening and comprehension skills
Escalate issues to management as appropriate
Document and retain all pertinent information
Manage outbound outreach for enrollment and/or refills
Manage multiple client programs
Responsible for training call center new hires
Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.