Call Center Representative

P.E.A.C.H. Teams•Pasco, WA

2d•Onsite

About The Position

A-One is a market leader seeking motivated individuals to grow with our aggressive and growing company. With generations of experience delivering high-quality service, we are dedicated to maintaining our position as a top-rated service company. We are looking for a highly professional and organized Call Center Agent for our fast-paced business. The primary function is to manage incoming and outbound calls, drive new appointments by organizing and distributing customer orders to Field Technicians, and handle service calls by fielding inquiries and addressing customer questions. The role involves educating and assisting customers in choosing services and products, ensuring prompt and accurate outbound calls, and understanding the importance of Field Technician incentive programs for fair distribution and documentation.

Requirements

3 years of customer service experience
Proficient with Office, computers, and phones
Strong communication skills, including a pleasant phone demeanor
Service Titan Software Platform Knowledge
Practical experience in and the methodology behind efficient practices in dispatching
Ability to utilize phone, cell phone, text, email and internet at a high level of expertise
Motivated to work independently and multi-task

Nice To Haves

Bilingual is a plus

Responsibilities

Manage incoming and outbound calls.
Drive new appointments by organizing, prioritizing, and equally dividing customer orders to available Field Technicians.
Handle service calls, including fielding inquiries and addressing customer questions.
Utilize customer service training to educate and assist customers in choosing services and products.
Follow company training to ensure prompt and accurate outbound calls.
Ensure fair and equitable distribution of Field Technician incentive programs and proper documentation of work.
Work with technicians to ensure the highest level of customer satisfaction and technical correctness of completed jobs.