Call Center Representative

Masters Transportation • Kansas City, MO

19h • $16 - $18 • Onsite

About The Position

The Call Center Representative serves as the initial point of contact for inbound customer calls. This role is responsible for answering calls professionally, identifying the nature of the caller’s question or request, and routing the call to the appropriate representative or department for assistance. The position focuses on accurate call handling, clear communication, and efficient transfer of calls rather than resolving detailed customer issues directly.

Requirements

• High school diploma or GED
• 1+ year of call center, receptionist, switchboard, or customer service experience preferred
• Basic computer skills, data entry, Microsoft Office experience, and ability to use multi-line phone systems or call management tools

Nice To Haves

• Experience with multi-line phone systems or call management software
• Previous experience routing high volumes of inbound calls
• Receptionist, switchboard, or call center experience

Responsibilities

• Answer inbound calls promptly, courteously, and professionally.
• Determine the purpose of each call by asking basic questions and identifying the caller’s needs.
• Route or transfer callers to the appropriate representative, department, or branch for assistance.
• Provide basic general information such as department contact details or business hours when appropriate.
• Accurately document call details and transfer information in company systems, as required.
• Escalate urgent or sensitive calls to the appropriate contact in accordance with established procedures.
• Maintain current knowledge of internal departments, call-routing procedures, and contact information.
• Participate in required meetings and training related to call handling, routing procedures, and customer service expectations.

Benefits

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts on travel, entertainment and more.
• Investment in Employee Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED