Call Center Representative

Next Door & Window•Burr Ridge, IL

13h•Onsite

About The Position

NEXT Door & Window is seeking a proactive, empathetic, and customer-focused Call Center Representative to join their growing team. As the first point of contact for customers, this role is responsible for delivering an exceptional service experience across multiple channels, including phone, email, and live chat. The company has been serving homeowners for over 20 years and has an excellent reputation, recently receiving the BBB Torch Award for business ethics. Their growth is driven by a partnership with Costco and an expanded local event marketing schedule.

Requirements

High School Diploma or equivalent.
Customer experience and/or inside sales required.
Previous customer service experience required.
Computer literacy skills.
Excellent oral communication skills.
Excellent written communication skills.
Excellent interpersonal skills.
Excellent organizational skills.

Nice To Haves

Flexible work schedules including Saturdays

Responsibilities

Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures.
Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
Provides customers with accurate information regarding all products and services.
Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
Performs basic data entry of prospect information into our Salesforce CRM.
Follows up with unsold sales as assigned in Salesforce CRM.
Completes outbound calls daily including telemarketing calls.