Call Center Representative
About The Position
As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide excellent solutions for members, but you will also represent the heart of NuMark Credit Union by offering products and services that meet our members' financial needs. The schedule for this position is Monday-Saturday, with availability required for Saturdays. Employees are required to work Monday-Saturday with one day off during the week. The Credit Union is always closed on Sundays.
Requirements
- Ability to display proper phone etiquette and member service skills.
- Ability to effectively upsell and cross-sell products and services.
- Desire to develop sales skills.
- Desire for continual professional development.
- Effective communication skills.
- High school diploma.
Nice To Haves
- A minimum of two years of credit union or banking teller experience is preferred.
Responsibilities
- Assist members with questions and concerns regarding their accounts through phone calls and webchats.
- Build rapport with members by providing courteous and efficient service.
- Achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
- Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposits accounts and electronic services.
- Ensure confidentiality of member information in every situation.
- Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
- Routinely maintain accounts according to member requests.
Benefits
- HMO, Options or PPO health plans from Blue Cross Blue Shield
- Dental insurance
- Vision insurance
- 3 weeks of Paid Time Off
- Paid Holidays Off
- Company Lunches and Parties
- Birthday Holidays
- Life Insurance (Company Paid)
- Short and Long Term Disability (Company Reimbursed)
- 401(k) Savings Plan with Company Match & Profit Sharing
- Flex Spending Account
- Accident Insurance Plans
- Education Reimbursement for Bachelor or Master's Degrees
- Employee Assistance Program
- Paid Community Volunteer Time
- Career Advancement Opportunities
- Monetary sales incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
