Communication Center Representative (call center)

TruPartner Credit Union•Cincinnati, OH

2d•Onsite

About The Position

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Call Center Representative to communicate with members about plans and services. Are you a positive person that flourishes with social interaction? Do you enjoy helping the community with quality customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading! We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, and an onsite gym available 24/7. If this sounds like the right call center opportunity for you, apply today! ABOUT TRUPARTNER CREDIT UNION Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 17,000+ member-owners. At TruPartner, our core values for employees are collaborative, respectful, exceed expectations, driven, inclusive and trustworthy. TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed!

Requirements

Previous customer service or related experience
Basic understanding of computers and technology
Strong communicator
Can stay calm under pressure
Strong communication skills, both verbal and written
Able to quickly adapt and think critically to solve any problems that arise
Excellent organization and time management skills

Responsibilities

Answer incoming calls and proactively discuss with members various information, such as policies, programs, orders, payments, products, and services.
Listen and empathize with members to try to remedy complaints in a calm and composed manner.
Complete reports and records.
Balance daily transactions.
Attend meetings.
Collaborate with other departments as needed.