Call Center Representative - Full Time
About The Position
The Call Center Representative facilitates patients’ food requests using the computer system and processes paperwork according to established procedures. The position works under the supervision of the Nutritional Services Patient Services Coordinator. Hours are primarily 6:00 a.m.–2:30 p.m., with occasional hours of 5:30 a.m.–2:00 p.m. The schedule includes every other weekend. The representative handles patient-related calls professionally and follows through with patients, nurses, registered dietitians, or the Coordinator as needed. The role includes reviewing patient listings and relevant diet and service information, maintaining patient files, generating reports, processing Epic printouts and requests, and entering tube-feeding orders into Hospitality Suite. This is a full-time day-shift position. The work is sedentary and involves repetitive motion of the hands, fingers, and wrists.
Requirements
- High school diploma or equivalent.
- Excellent written and interpersonal skills.
- Word processing skills.
Responsibilities
- Remain professional and follow through with patients, nurses, registered dietitians, or the Coordinator regarding phone calls as needed.
- Review patient listings, check special services, diet orders, LDA’s, and preferences, and adjust patient files as needed.
- Generate meal tallies and maintenance reports as needed.
- Process Epic printouts and follow through on tray requests, supplemental orders, allergies, and diet changes, making appropriate adjustments to patient files.
- Accurately enter tube-feeding orders from Epic into Hospitality Suite and send the correct products with labels attached appropriately.
- Process paperwork for the area according to established procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
