Call Center Representative

OOIDA • Grain Valley, MO

5d • Onsite

About The Position

OOIDA is seeking a motivated and customer-focused Call Center Representative to join our team. This position plays an important role in supporting our members and customers by providing exceptional service and timely assistance through a high-volume call environment. At OOIDA, employees are part of an organization dedicated to supporting and advocating for professional truck drivers and small-business trucking professionals nationwide. We value teamwork, professionalism, and providing outstanding service to our members.

Requirements

• One-year office experience with high call volume
• Microsoft Office Suite experience
• High school diploma or GED

Nice To Haves

• Knowledge of AS400 and Content Manager
• Knowledge of the trucking industry
• Bilingual (English, Spanish)

Responsibilities

• Takes a high volume of incoming and outgoing phone calls
• Works with members, vendors, and other departments by verbal communication, phone, e-mail, web, fax and/or mailings
• Issues Certificates of Insurance to members and non-members via phone, fax, and e-mail
• Maintains customer confidence and protects operations by keeping information confidential

Benefits

• Employee Medical & Dental Insurance the first of the month after 60 days of employment
• Vacation and personal time after 60 days
• 401K - employer matches half up to 10%
• Casual dress attire
• Tuition assistance
• On-site fitness and daycare center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED