Call Center Representative / Outbound Appointment Setter
About The Position
Bath & Cabinet Experts is hiring a full-time, remote Call Center Representative to create positive customer experiences, drive sales, and promote the company’s brands. The role is suited to an energetic person who enjoys phone-based interactions, can guide conversations effectively, and provides exceptional customer service. The position offers flexible scheduling, requires weekend availability, and requires working during Eastern Standard Time hours. Previous home improvement experience in a call center setting is required for consideration. The representative engages prospective clients and sets appointments for the sales team, explains the value of company products and services, and handles a high volume of inbound and outbound calls. The role follows the designated appointment-setting sales process, confirms accurate client information, logs activity and information in the CRM, and works toward call-conversion performance goals. Bath & Cabinet Experts provides bathroom and kitchen remodeling solutions and is the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. The company has expanded into six Midwest markets and also operates Cabinet Experts, its kitchen cabinet refacing division.
Requirements
- Previous home improvement experience in a call center setting is required for consideration.
- At least 1 year of call center experience is required.
- High school diploma or equivalent is required.
- Able to work independently in a fast-paced environment.
- Excellent phone and communication skills.
- Energetic, positive attitude.
- Task-oriented and driven to meet and exceed goals.
- Available to work during Eastern Standard Time hours.
- Weekend availability is required.
Nice To Haves
- Prior experience in a multi-product sales environment is preferred.
- Home improvement inside sales background is strongly desired.
- Experience with Lead Perfection CRM is a plus.
Responsibilities
- Engage prospective clients to set appointments for the sales team.
- Explain the value of company products and services to educate prospective clients.
- Handle a high volume of inbound and outbound calls and meet goals for converting calls to appointments.
- Follow the designated appointment-setting sales process, including confirming complete and accurate client information.
- Accurately log all activity and information in the CRM.
- Provide a high level of customer service and a positive experience for prospective clients and potential customers.
Benefits
- Competitive pay and several bonus opportunities.
- Medical, dental, vision, and life insurance.
- 401(k) with up to 4% company match.
- Paid time off, including paid holidays and the employee’s birthday off.
- Flexible remote schedule.
- Ongoing training to grow skills.
- Supportive, award-winning company that values people and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
